Hospital Communications & PBX Operator

CommonSpirit Health; Henderson (NV); On-site; USD 28,000 - 39,000; Full time

Job summary

Siena Hospital in Henderson, NV is seeking a PBX Operator to manage the hospital's Communications and Security Systems. You will handle calls, operate the switchboard, respond to emergencies, and monitor systems, providing calm, clear communication in high-pressure moments.

Prerequisites include a High School diploma or GED and prior PBX or multi-line experience; customer service experience is preferred. This role emphasizes teamwork and a commitment to service excellence within a faith-based

Qualifications

• High School Graduate/GED required.
• Previous PBX or multi-line experience.
• Preferred: Previous customer service experience.

Responsibilities

• Answers in-coming and out-going telephone lines efficiently and expediently, using a touch and transfer procedure, using multi-line PBX system.
• Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly.
• Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions.
• Assists with Quality Assurance procedures as needed.
• Communicates all problems encountered to supervisor or Director.
• Willing to work in a team environment to accomplish productivity standards.

Skills

PBX Operator

Multi-line experience

Communication Skills

Customer service

Education

High School Diploma/GED

Tools

PBX system

Job description

Siena Hospital in Henderson, NV is seeking a PBX Operator to manage the hospital's Communications and Security Systems. You will handle calls, operate the switchboard, respond to emergencies, and monitor systems, providing calm, clear communication in high-pressure moments.

Prerequisites include a High School diploma or GED and prior PBX or multi-line experience; customer service experience is preferred. This role emphasizes teamwork and a commitment to service excellence within a faith-based