PBX Operator

CommonSpirit Health; Henderson (NV); On-site; USD 28,000 - 39,000; Full time

Job summary

Siena Hospital in Henderson, NV is seeking a PBX Operator to manage the hospital's Communications and Security Systems. You will handle calls, operate the switchboard, respond to emergencies, and monitor systems, providing calm, clear communication in high-pressure moments.

Prerequisites include a High School diploma or GED and prior PBX or multi-line experience; customer service experience is preferred. This role emphasizes teamwork and a commitment to service excellence within a faith-based

Qualifications

• High School Graduate/GED required.
• Previous PBX or multi-line experience.
• Preferred: Previous customer service experience.

Responsibilities

• Answers in-coming and out-going telephone lines efficiently and expediently, using a touch and transfer procedure, using multi-line PBX system.
• Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly.
• Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions.
• Assists with Quality Assurance procedures as needed.
• Communicates all problems encountered to supervisor or Director.
• Willing to work in a team environment to accomplish productivity standards.

Skills

PBX Operator

Multi-line experience

Communication Skills

Customer service

Education

High School Diploma/GED

Tools

PBX system

Job description

Job Summary and Responsibilities

As our PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems. Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication. Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

• Answers in-coming and out-going telephone lines efficiently and expediently, using a \\" touch and transfer \\" procedure, using multi-line PBX system.


• Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly.


• Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions.


• Assists with Quality Assurance procedures as needed.


• Communicates all problems encountered to supervisor or Director.


• Willing to work in a team environment to accomplish productivity standards.

Job Requirements

• High School Graduate/GED


• Previous PBX or multi-line experience.

Preferred

• Previous customer service experience

Where You’ll Work

Hello Humankindness

Join Siena Hospital: Impacting Lives, Locally and Nationally

At Siena Hospital, you'll become an integral part of Dignity Health Nevada, the only not-for-profit, faith-based healthcare system in the region. For over 70 years, guided by the Adrian Dominican Sisters' inspiring vision, we have proudly delivered compassionate, high-quality care to the Henderson and Las Vegas communities, always prioritizing the needs of the underserved.

Our modern Siena Campus, a 326-bed acute care hospital, opened in 2000. It significantly expanded the vital services initially established by our Rose de Lima Campus, effectively meeting the evolving healthcare needs of our growing community.

Your impact, however, extends far beyond our local communities. We are also a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This vast network provides unparalleled opportunities for professional growth, continuous learning, and making a profound difference on a grander scale, collectively impacting nearly 1 in 4 U.S. residents.

If you are driven by an unwavering commitment to social justice, passionate about achieving health equity for all, and eager to contribute your talents to new, innovative ways of delivering compassionate care within a deeply collaborative and supportive environment, then your search ends here. Welcome to Siena – and welcome to a career of meaningful impact.

Pay Range

$19.52 - $27.08 /hour