Hospital Communications Operator and Call Center Specialist

Valleywise Health; Phoenix (AZ); Hybrid; USD 21,000 - 32,000; Full time

Job summary

Valleywise Health seeks a Communications Operator to deliver courteous telecommunications support across hospital components. The role requires soliciting information to judge call urgency and refer or respond accordingly, with independent work during evenings and weekends.

The position emphasizes handling sensitive information, using call processing systems, and maintaining schedules on a primarily on-site campus with periodic hybrid work.

Qualifications

• High school diploma or GED required.
• Prior call center, communication center, or switchboard experience required.
• Hospital environment or customer service background preferred.

Responsibilities

• Provide timely, courteous telecommunications service and identify urgency of calls to refer or respond appropriately.
• Maintain call schedules and handle sensitive information with confidentiality.
• Operate specialized equipment/systems and work independently, especially evenings and weekends.

Skills

Call center

Customer service

Multitasking

Communication

Confidentiality

English fluency

Spanish preferred

Windows proficiency

Education

High school diploma or GED

Tools

Call processing systems

Windows environment

Job description

Valleywise Health seeks a Communications Operator to deliver courteous telecommunications support across hospital components. The role requires soliciting information to judge call urgency and refer or respond accordingly, with independent work during evenings and weekends.

The position emphasizes handling sensitive information, using call processing systems, and maintaining schedules on a primarily on-site campus with periodic hybrid work.