Communications Operator

Valleywise Health; Phoenix (AZ); Hybride; USD 21 000 - 32 000; Plein temps

Résumé du poste

Valleywise Health seeks a Communications Operator to deliver courteous telecommunications support across hospital components. The role requires soliciting information to judge call urgency and refer or respond accordingly, with independent work during evenings and weekends.

The position emphasizes handling sensitive information, using call processing systems, and maintaining schedules on a primarily on-site campus with periodic hybrid work.

Qualifications

• High school diploma or GED required.
• Prior call center, communication center, or switchboard experience required.
• Hospital environment or customer service background preferred.

Responsabilités

• Provide timely, courteous telecommunications service and identify urgency of calls to refer or respond appropriately.
• Maintain call schedules and handle sensitive information with confidentiality.
• Operate specialized equipment/systems and work independently, especially evenings and weekends.

Connaissances

Call center

Customer service

Multitasking

Communication

Confidentiality

English fluency

Spanish preferred

Windows proficiency

Formation

High school diploma or GED

Outils

Call processing systems

Windows environment

Description du poste

Under the direction of the Call Center Supervisor, the Communications Operator performs extensive customer contact by providing timely, courteous telecommunications service for all components of Valleywise Health and is responsive to all callers by soliciting sufficient information to identify the nature and urgency of the call in order to refer and/or respond appropriately. The Communications Operator performs multiple telephone functions, maintains call schedules, has access to sensitive information, uses specialized equipment and/or systems, and frequently needs to work independently without direct supervision, especially during the evening and weekend shifts.

Hourly Pay Rate: $15.60 - $23.01

Hybrid periodcally however primary work location is Valleywise main campus 24th St and Roosevelt.

Qualifications

Education:

• Requires a high school diploma or GED.

Experience:

• Requires prior call center, communication center, or switchboard experience.
• Prior relevant work experience in a hospital environment and/or experience in a customer service-related field is preferred.

Knowledge, Skills, and Abilities:

• Must possess basic computer skills in a Windows environment.
• Requires the ability to work independently and efficiently and multi-task in a fast-paced, high-pressure environment.
• Must possess good interpersonal skills, both verbally and in writing, to communicate effectively with various hospital personnel, patients, and outside callers in gathering and exchanging approved information.
• Must convey a pleasant, helpful, caring attitude.
• Ability to exercise judgment in sensitive situations and to maintain a high level of confidentiality.
• Requires the ability to read, write, and speak effectively in English.
• Bilingual (Spanish speaking) is strongly preferred.
• Must have proficiency in call processing, equipment, and operations.