Hospital Communications Operator

Care Plus Bergen, Inc.; Paramus (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid time off

Tuition reimbursement

Continuing education

Job summary

Bergen New Bridge Medical Center in Paramus, NJ, is hiring a Telephone Operator to manage high-volume switchboard operations and emergency communications. The role supports hospital-wide paging, message logging, and information dissemination for staff and callers.

The position requires a high school diploma and 1 year of switchboard experience (2–3 years preferred). We offer a comprehensive benefits package and a focus on patient-centered service.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience as a Telephone Operator on a heavy-volume switchboard (hospital preferred).
• 2-3 years' experience preferred.

Responsibilities

• Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
• Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
• Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.
• Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
• Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.
• Assists in training new telephone room personnel by answering questions, explaining system.
• Maintains departmental logs, fire alarms, unusual situations in a write format (“Trouble” log).
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Value Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.
• Maintains cleanliness and neatness of work area.
• Performs related duties as assigned or requested.

Skills

PC/Keyboard skills

Oral communication

Interpersonal skills

English proficiency

Second language

Education

High School Diploma or equivalent

Job description

Bergen New Bridge Medical Center in Paramus, NJ, is hiring a Telephone Operator to manage high-volume switchboard operations and emergency communications. The role supports hospital-wide paging, message logging, and information dissemination for staff and callers.

The position requires a high school diploma and 1 year of switchboard experience (2–3 years preferred). We offer a comprehensive benefits package and a focus on patient-centered service.