TELEPHONE OPERATOR |TELECOMMUNICATIONS | FULL-TIME DAY SHIFT (21156)

Care Plus Bergen, Inc.; Paramus (NJ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid time off

Tuition reimbursement

Continuing education

Job summary

Bergen New Bridge Medical Center in Paramus, NJ, is hiring a Telephone Operator to manage high-volume switchboard operations and emergency communications. The role supports hospital-wide paging, message logging, and information dissemination for staff and callers.

The position requires a high school diploma and 1 year of switchboard experience (2–3 years preferred). We offer a comprehensive benefits package and a focus on patient-centered service.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience as a Telephone Operator on a heavy-volume switchboard (hospital preferred).
• 2-3 years' experience preferred.

Responsibilities

• Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
• Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.
• Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.
• Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).
• Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.
• Assists in training new telephone room personnel by answering questions, explaining system.
• Maintains departmental logs, fire alarms, unusual situations in a write format (“Trouble” log).
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Value Statements.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.
• Maintains cleanliness and neatness of work area.
• Performs related duties as assigned or requested.

Skills

PC/Keyboard skills

Oral communication

Interpersonal skills

English proficiency

Second language

Education

High School Diploma or equivalent

Job description

Job Category: Customer Service/Support

Requisition Number: TELEP009596

• Full-Time

Locations

Showing 1 location

New Jersey CPB
Paramus, NJ 07652, USA

Description

Join Our Team at Bergen New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Telephone Operator.

Job Duties

Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.

Provides paging services: overhead, beepers, fire alerts, codes, traumas, disasters.

Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.

Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g., codes, traumas, disasters, bomb threats).

Picks up various lists (e.g., Ambulatory Surgery, OR, physician schedules), announcements (e.g. seminars, special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.

Assists in training new telephone room personnel by answering questions, explaining system.

Maintain s departmental logs, fire alarms, unusual situations in a write format (“Trouble” log). Etc.

Understands and adheres to the Medical Center’s Code of Conduct.

Familiar with the Medical Center’s Mission, Vision, and Value Statements.

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.

OTHER JOB DUTIES

• In the absence of the Lead Telephone Operator, operates the telephone repair "Help" line, pulling messages and reporting problems to Telephone Technician.
• Maintains cleanliness and neatness of work area.
• Performs related duties as assigned or requested.

BASIC COMPETENCIES

Education
High School Diploma or equivalent required.

Experience
1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required; 2-3 years' experience preferred.

Skills
Good PC/Keyboard skills and/or experience required.
Strong oral communication skills.
Strong interpersonal skills.
Speaks, reads and writes English to the extent required by the position; knowledge of a second language a plus.

Salary commensurate with experience within posted range

$18.14/ Hour

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience

Qualifications

Education

Required

High School or better in Diploma/GED.

Experience

Required

2-3 years:

Experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.