Hospital Communications & On-Call Coordinator

UF Health; Saint Augustine (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

UF Health in Saint Augustine, FL seeks a Switchboard Operator to provide exceptional front-line telecommunications support. You will route inbound and outbound calls, locate on-call physicians, and coordinate emergency communications with accuracy and timeliness.

You will maintain scheduling information, log requests and incidents, and assist with beeper services and equipment issues. The role requires detailed note-taking and professional communication across patients, families, staff and

Qualifications

• Respond to calls quickly and professionally.
• Dial numbers accurately and route calls for visitors, staff, patients, and families.
• Maintain current on-call and physician schedules with accurate notes.

Responsibilities

• Answer and process all calls quickly and professionally.
• Locate physicians and on-call staff as requested; log and time requests.
• Log changes to Rolodex/Amtelco and update shift notes with date/time.
• Record incidents and unusual occurrences during shifts with concise notes.

Skills

Customer service

Telephone/PBX operation

Emergency response coordination

Documentation

Tools

Amtelco system

Job description

UF Health in Saint Augustine, FL seeks a Switchboard Operator to provide exceptional front-line telecommunications support. You will route inbound and outbound calls, locate on-call physicians, and coordinate emergency communications with accuracy and timeliness.

You will maintain scheduling information, log requests and incidents, and assist with beeper services and equipment issues. The role requires detailed note-taking and professional communication across patients, families, staff and