Hospital Switchboard Operator - Night/Weekend

AdventHealth; Orlando (FL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a full-time Switchboard Operator for our Orlando, FL location. You will handle calls, assist patients and staff, and coordinate with departments from a central desk at 7727 Lake Underhill Rd, Orlando, FL 32822.

Role requires strong communication, proofreading of messages, and the ability to work nights and weekends. Benefits begin Day One and support whole-person well-being for a caring, mission-driven team.

Qualifications

• Must read, speak, listen, understand, and disseminate communications effectively.
• Typing speed of 30 wpm.
• Able to learn clinical terminology.
• Capable of multi-tasking in a high-volume environment.
• Make independent, logical decisions in critical situations.
• Adapt to frequent data changes in communication systems.
• Maintain calm, courteous demeanor during emergencies or difficult callers.
• Strong independent worker with good judgement.
• Excellent oral and written communication skills.
• MS Office proficiency preferred.
• Bilingual skills preferred.

Responsibilities

• Provide courteous, professional service to patients, visitors, physicians, and staff.
• Answer calls promptly and forward to proper departments.
• Demonstrate skill when executing overhead announcements.
• Update and maintain on-call lists for staff.
• Forward calls to proper departments, patient rooms, or staff as needed.
• Communicate with adolescents, adults, and geriatric callers using service standards.
• Contact key personnel after hours and maintain an operational call log.
• Know hospital disaster codes and announce them per procedure.
• Maintain excellent customer service and respectful stakeholder relations.
• Other duties as assigned.

Skills

Reading/listening/comprehension

Typing 30 wpm

Clinical terminology

Multi-tasking

Independent decision making

Adaptability to changes

Calm under pressure

Critical thinking

Oral/written communication

MS Office

Bilingual (preferred)

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

AdventHealth is seeking a full-time Switchboard Operator for our Orlando, FL location. You will handle calls, assist patients and staff, and coordinate with departments from a central desk at 7727 Lake Underhill Rd, Orlando, FL 32822.

Role requires strong communication, proofreading of messages, and the ability to work nights and weekends. Benefits begin Day One and support whole-person well-being for a caring, mission-driven team.