Hospital Communications & Dispatch Operator

Geisinger; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Geisinger Medical Center seeks a patient-facing telephone access specialist to handle main inbound calls, screen callers, and coordinate contact with the appropriate department. The role includes responding to emergencies, making outgoing calls, and assisting with paging and wake-up services.

The position features an evenings shift (2pm–11:30pm) with rotating weekends/holidays. Office environment with opportunities to contribute to patient care and hospital operations.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Receive, screen and disperse incoming calls; provide answering services.
• Place outgoing calls and respond to emergencies, alarms, and traumas.
• Operate paging system to locate physicians and staff; provide morning wake-up calls.

Skills

Computer Literacy

Customer Service

Interpersonal Communication

Education

High School Diploma or GED

Job description

Geisinger Medical Center seeks a patient-facing telephone access specialist to handle main inbound calls, screen callers, and coordinate contact with the appropriate department. The role includes responding to emergencies, making outgoing calls, and assisting with paging and wake-up services.

The position features an evenings shift (2pm–11:30pm) with rotating weekends/holidays. Office environment with opportunities to contribute to patient care and hospital operations.