Telephone Operator (11pm - 7am rotating weekends and holidays)

Geisinger; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Geisinger Community Medical Center in Scranton is seeking a full-time, regular employee to handle inbound calls, place outgoing calls, and respond to emergencies and alarms. The role includes providing answering services and coordinating with security dispatch.

The position requires a high school diploma or GED and at least 1 year of related experience, with strong clerical, communication, and computer skills, and the ability to work as part of a team.

Qualifications

• High School Diploma or GED required.
• Experience in clerical or call-center settings preferred.
• Good computer and directory lookup skills.

Responsibilities

• Serves as primary access point for inbound calls to the health system.
• Screens callers to route to appropriate department or person.
• Places outgoing calls and operates paging to locate staff.
• Provides information including room numbers and directions.
• Maintains logs and accuracy of the internal directory.

Skills

Clerical I

Communication

Computer Literacy

Teamwork

Education

High School Diploma or Equivalent (GED)

Job description

Location

Geisinger Community Medical Center (GCMC)

Shift

Nights (United States of America)

Scheduled Weekly Hours

40

Worker Type

Regular

Exemption Status

No

Job Summary

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.

Job Duties

Serves as the primary point of access to the health system for all inbound calls. Screens callers to determine the appropriate person or department to be contacted. Places outgoing calls, as prescribed. Operates paging system to locate physicians and other hospital personnel. Prepares morning wake-up list and provides a telephone awakening service for physicians. Provides information, including patient room numbers and directions to hospital areas. Maintains location log of various personnel, physicians, technicians, etc. Maintains the accuracy of information housed in the internal on-line directory. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Education: High School Diploma or Equivalent (GED)- (Required)
• Experience: Minimum of 1 year-Related work experience (Required)
• Certification(s) and License(s):
• Skills: Clerical I
• Communication
• Computer Literacy
• Teamwork

OUR PURPOSE & VALUES

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS

We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE

We treasure colleagues who humbly strive for excellence.

LEARNING

We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION

We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY

We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

For more information

visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Restrictions

* Does not qualify for J-1 waiver. We are an Aff… . Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.