On-Call Hospital Communications Specialist

Tower Health; Phoenixville (Chester County); On-site; USD 21,000 - 26,000; Part time

Job summary

Tower Health in Phoenixville, PA, seeks a PRN Telephone Operator to manage incoming calls, direct requests, page physicians, and update on-call schedules in the hospital paging system.

The role requires providing approved patient information, directing patients and visitors, and supporting hospital staff with pager services while maintaining accuracy and confidentiality. Weekend and holiday rotation apply.

Qualifications

• High school diploma or GED or relevant experience may be considered in lieu of education.
• Experience in customer service or clinical setting preferred.
• Strong communication and organizational abilities.

Responsibilities

• Answer and direct all incoming calls, internal and external.
• Provide approved patient information upon request and page physicians when needed.
• Update on-call schedules in the hospital paging system.
• Alert staff to medical emergencies per hospital procedures.
• Direct patients and visitors to areas using the hospital link system.
• Provide pager support services for hospital staff.

Skills

Customer Service

Detail Oriented

Epic Proficiency

Communications

Interpersonal Skills

Clerical Skills

Listening

Multi-Line Phone

Multitasking

Organizational Skills

Education

High School Diploma / GED

Job description

Tower Health in Phoenixville, PA, seeks a PRN Telephone Operator to manage incoming calls, direct requests, page physicians, and update on-call schedules in the hospital paging system.

The role requires providing approved patient information, directing patients and visitors, and supporting hospital staff with pager services while maintaining accuracy and confidentiality. Weekend and holiday rotation apply.