Hospital Admissions & Patient Access Specialist

Jobtome; Temple City (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Life Insurance

Job summary

Guidehouse in Temple City, CA is seeking an Admitting Representative to obtain demographic and financial information, verify insurance eligibility, and assign correct medical records to ensure accurate billing and clinical data.

This full-time role requires 0–1 year in medical/customer service, a High School Diploma or equivalent, and BLS certification (or ability to obtain). Training in AVADE may be required. Flexible shifts include early morning to night hours.

Qualifications

• High School Diploma or equivalent required.
• Minimum 0-1 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance or other online websites and various software applications, including volunteer work.
• Current BLS certification from American Heart Association OR ability to obtain 90 days post hire.
• Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date.

Responsibilities

• Obtain demographic and financial information from patients, physician offices, and in-house departments.
• Obtain signatures on legal consents and insurance forms.
• Enter data and document admissions/registrations; obtain pre-certifications or authorizations and update patient files.
• Notify patients and families of insurance coverage issues, co-pays, deductibles, or deposits; document information.
• Review physician orders for completeness and ensure all information is listed.
• Complete Medicare Compliance and ABN when necessary.
• Maintain knowledge of applicable Federal, State, and Local insurance laws.
• Maintain multiple computer systems and ensure accuracy of data.
• Provide excellent customer service and escalate unresolved issues to supervisors.
• Answer telephone calls using a script and assist callers.
• Complete all shift duties timely and accurately.
• Comply with safety regulations and policies.

Skills

Customer service

Data entry

Communication

Medical terminology

Time management

Education

High School Diploma or equivalent

BLS certification

AVADE training

Tools

Microsoft Office

Job description

Guidehouse in Temple City, CA is seeking an Admitting Representative to obtain demographic and financial information, verify insurance eligibility, and assign correct medical records to ensure accurate billing and clinical data.

This full-time role requires 0–1 year in medical/customer service, a High School Diploma or equivalent, and BLS certification (or ability to obtain). Training in AVADE may be required. Flexible shifts include early morning to night hours.