After-Hours Hospice Triage RN

Chapters Health System, Inc.; United States; Remote; USD 51,000 - 73,000; Full time

Job summary

Chapters Health System is seeking a RN Triage Nurse to triage after-hours calls, provide telephone advice, and coordinate patient visits. You will document interactions in the EMR, track referrals, and support patients and families to ensure comfort and timely care.

The role requires nursing licensure eligibility, 1 year of nursing experience, and strong communication skills, with Spanish preferred. The position involves working shifts to cover extended hours and may require emergency location

Qualifications

• Licensure requirements may vary by state; must meet state licensure within 30 days of hire.
• RN license eligibility in Washington D.C. within 30 days of hire.
• Minimum 1 year nursing experience; hospice or hospital experience preferred.
• Experience with EMR/EHR systems.
• English communication skills (verbal & written); bilingual in Spanish preferred.
• Reliable transportation to meet patients' needs.
• Strong clinical, assessment and decision-making abilities.
• Proficient in computer operations; MS Office, data entry and online research.
• Able to work shifts to accommodate extended hours.

Responsibilities

• Triages after-hours phone calls and ensures callers' needs are met with excellent customer service.
• Provides telephone advice and education for patient needs.
• Handles telephone inquiries about Chapters Health System’s services and promotes their benefits.
• Gathers information and documentation to ensure current, accurate patient data.
• Enters data into EMR and tracks patient referrals.
• Offers reassurance to patients and coordinates in-person visits when needed.
• Assists patients and families to achieve comfort levels; uses resources to resolve complex situations.
• Documents patient/family contact information in EMR and communicates with the IDG.
• Triage RNs’ tech issues; escalate and report as directed.
• During emergencies, may be asked to report to a designated location to ensure continuity of services.
• Performs other duties as assigned.

Job description

Chapters Health System is seeking a RN Triage Nurse to triage after-hours calls, provide telephone advice, and coordinate patient visits. You will document interactions in the EMR, track referrals, and support patients and families to ensure comfort and timely care.

The role requires nursing licensure eligibility, 1 year of nursing experience, and strong communication skills, with Spanish preferred. The position involves working shifts to cover extended hours and may require emergency location