Hospice Intake Coordinator - Admissions & Care Coordination

LIFE'S JOURNEY OF AVON, LLC; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401 K (matching)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance (plus Company Paid Life

Short Term Disability

Paid Time Off

Tuition Reimbursement

Early access to earned wages

Employee Assistance Program

Referral Program

Job summary

Life's Journey Hospice is seeking a Full Time Intake Coordinator to manage patient intake, coordinate with Clinical and Marketing teams, and maintain relationships with referral sources. You will oversee insurance verification and admissions, ensuring compliance with policies and contracts.

The role requires strong organization, independent work habits, and excellent communication skills. Beneficial experience includes hospice orientation and prior health care exposure; the organization offers

Qualifications

• Ability to work independently, be organized and detail oriented.
• Ability to communicate effectively verbally and in writing.
• Knowledge of hospice services and rules and regulations.
• Acceptance of and adaptability to different social, racial, cultural and religious modes.

Responsibilities

• Answer incoming calls and direct all daily patient referral and intake operations.
• Abides by all state, federal, and ACHC referral/intake regulatory requirements.
• Acts in accordance with work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to Hospice through collaboration with the internal team and if needed multiple service providers.
• Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes which includes Medicare/Medicaid/Private Insurance.
• Builds and monitors community and customer perceptions of the organization as a high quality provider of services.
• Responsible for obtaining admission documents such as, but not limited to consents, POLST, clinical documentation, insurance and transaction forms.
• Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract provisions.
• May participate in quality assessment performance improvement teams and activities.
• Responsible for completing the referral process in the EMR system for all admissions.
• Responsible for collecting and depositing payments for In-Patient Unit in a timely manner.
• Responsible for monitoring the referral list and coordinating with internal staff for admissions.
• Responsible for building new physicians into EMR and verifying License/OIG/SAMS verifications to meet compliance requirements at onset and yearly.
• Participates in weekly, weekend, holiday on-call coverage as necessary.
• Other duties as assigned by the Administrator.

Skills

Independent work

Organized

Detail-oriented

Verbal & written communication

Hospice knowledge

Education

High school diploma or equivalent

Hospice Orientation / Hospice 101

Job description

Life's Journey Hospice is seeking a Full Time Intake Coordinator to manage patient intake, coordinate with Clinical and Marketing teams, and maintain relationships with referral sources. You will oversee insurance verification and admissions, ensuring compliance with policies and contracts.

The role requires strong organization, independent work habits, and excellent communication skills. Beneficial experience includes hospice orientation and prior health care exposure; the organization offers