Hospice Patient Access & Intake Coordinator

Emmanuel Hospice; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Mileage reimbursement

403(b) retirement plan with employer 0

Medical, Dental, and Vision

Employer-paid Life and Short-Term Dis.

Employee Assistance Program

Job summary

Emmanuel Hospice in Grand Rapids, MI seeks a Patient Access Specialist to guide patients and families at the start of their hospice journey with dignity and support. This full-time, hourly, non-exempt role handles intake, referrals, insurance verification, and scheduling while collaborating with clinical teams.

You will build relationships with referral sources, manage multi-line calls, and ensure accurate data entry in the EMR.

Qualifications

• High school diploma required; some college preferred.
• Healthcare experience required; hospice experience preferred.
• Experience with Microsoft Office products.
• Ability to read and interpret medical records.
• Strong communication and customer service skills.

Responsibilities

• Processes intake calls, referrals, and walk-in requests for information about Emmanuel Hospice care and services.
• Manages referral process from initial contact to admission with patients, families, staff, doctors, and partners.
• Enter referral data into the EMR and prepare hard chart copies.
• Obtain physician orders and medical records to support hospice services.
• Verify insurance and hospice benefits information.
• Schedule staff for informational/sign-on visits and nursing admissions.
• Build relationships with referral sources as part of Business Development.
• Coordinate with complementary services team members (e.g., massage therapy, music therapy).
• Handle multi-line phone calls and communicate with patients' interdisciplinary teams.

Skills

Healthcare Experience

Hospice Experience

Microsoft Office

Medical Records

Customer Service

Education

High School Diploma

Some College

Tools

Microsoft Office

Job description

Emmanuel Hospice in Grand Rapids, MI seeks a Patient Access Specialist to guide patients and families at the start of their hospice journey with dignity and support. This full-time, hourly, non-exempt role handles intake, referrals, insurance verification, and scheduling while collaborating with clinical teams.

You will build relationships with referral sources, manage multi-line calls, and ensure accurate data entry in the EMR.