Patient Access Specialist

Emmanuel Hospice; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Mileage reimbursement

403(b) retirement plan with employer 0

Medical, Dental, and Vision

Employer-paid Life and Short-Term Dis.

Employee Assistance Program

Job summary

Emmanuel Hospice in Grand Rapids, MI seeks a Patient Access Specialist to guide patients and families at the start of their hospice journey with dignity and support. This full-time, hourly, non-exempt role handles intake, referrals, insurance verification, and scheduling while collaborating with clinical teams.

You will build relationships with referral sources, manage multi-line calls, and ensure accurate data entry in the EMR.

Qualifications

• High school diploma required; some college preferred.
• Healthcare experience required; hospice experience preferred.
• Experience with Microsoft Office products.
• Ability to read and interpret medical records.
• Strong communication and customer service skills.

Responsibilities

• Processes intake calls, referrals, and walk-in requests for information about Emmanuel Hospice care and services.
• Manages referral process from initial contact to admission with patients, families, staff, doctors, and partners.
• Enter referral data into the EMR and prepare hard chart copies.
• Obtain physician orders and medical records to support hospice services.
• Verify insurance and hospice benefits information.
• Schedule staff for informational/sign-on visits and nursing admissions.
• Build relationships with referral sources as part of Business Development.
• Coordinate with complementary services team members (e.g., massage therapy, music therapy).
• Handle multi-line phone calls and communicate with patients' interdisciplinary teams.

Skills

Healthcare Experience

Hospice Experience

Microsoft Office

Medical Records

Customer Service

Education

High School Diploma

Some College

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Specialist

Full Time Clerical Grand Rapids, MI, US

8 days ago Requisition ID: 1171

Help patients and families take the first step on their hospice journey- with dignity and support.

Emmanuel Hospice is a mission-driven, non-profit hospice organization dedicated to providing holistic, compassionate care to individuals with life-limiting illnesses. Your work sets the tone for the entire hospice experience.

As a Patient Access Specialist at Emmanuel Hospice, you will experience a rewarding work life while contributing to our team in a full time, hourly, non-exempt position.

Responsibilities:

• Processes all intake phone calls, electronic referrals, and walk-in requests for information about Emmanuel Hospice care and services.
• Manages the referral process from initial communication to admission through coordination with patients, families, facility staff, doctors, and partners.
• Gathers patient information from various sources, enters referral data into the electronic medical record, and develops hard chart copies.
• Obtains physicians orders and medical records to support hospice services.
• Verification of insurance and hospice benefit information.
• Schedules appropriate staff to conduct informational/sign-on visits and nursing admission visits.
• Builds relationships with referral sources as part of the Business Development team.
• Coordination with complementary services team members (massage therapy, music therapy).
• Assists with multi-line phone call management.
• Communicates with patients' interdisciplinary teams in an organized and timely manner.
• Provides a calm, professional, and pleasant experience in person and over the phone for fellow staff, patients/families, facilities, vendors, and partners.
• Performs other responsibilities as requested/assigned by the Director of Business Development
• Competitive Compensation up to:
• Mileage reimbursement at the federal rate
• 403(b) retirement plan with employer match
• Medical, Dental, and Vision coverage starting Day 1
• Employer-paid Life and Short-Term Disability
• Employee Assistance Program

Qualifications:

• High School Diploma required, some college preferred
• Previous healthcare experience required, hospice experience preferred
• Experience in Microsoft Office products preferred
• Ability to read and interpret medical records
• Positive, professional attitude with clear communication and customer service skills

Why Join Us?

• A mission-focused environment where your work has deep impact
• Competitive salary with mileage reimbursement
• Flexible scheduling and supportive leadership
• Opportunities for continuing education and professional growth
• A team that values your compassion, professionalism, and heart

Come As You Are,At Emmanuel Hospice, diversity and inclusion aren't buzzwords- they're commitments. We welcome candidates of all backgrounds and encourage you to apply, even if you don't check every box. We see potential, not perfection.

Be the calm in the storm. Be the voice of reassurance. Be the beginning of compassionate care.