Hospice Operations & Compliance Coordinator

Gentiva; Virginia, Northern (IL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

Teammate Assistance Fund

Job summary

Gentiva Hospice is seeking an Office Coordinator to support daily branch operations and ensure non-clinical policy compliance. The role focuses on maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.

Key duties include records management, information release, admissions support, audits, and collaboration with IT, HR, and Compliance.

Qualifications

• High school diploma required.
• Minimum of three years of experience in the healthcare industry.
• Strong preference for medical records experience.

Responsibilities

• Maintain and close medical records per policy.
• Review records to ensure compliance with documentation standards.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage appropriate release of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support branch leader with new hire orientation and onboarding.
• Serve as a resource connecting staff to IT, HR, and Compliance as needed.
• Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
• Coordinate interdisciplinary team meetings and manage care coordination communication.
• Provide administrative support including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend in-services as required.
• Perform other duties as assigned.

Skills

MS Office Suite

HomeCare HomeBase

Organizational skills

Record keeping

Typing

Time management

Oral & written communication

Interpersonal skills

Adaptability

Maturity & tact

Education

High school diploma

Tools

MS Office

HomeCare HomeBase

Job description

Gentiva Hospice is seeking an Office Coordinator to support daily branch operations and ensure non-clinical policy compliance. The role focuses on maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.

Key duties include records management, information release, admissions support, audits, and collaboration with IT, HR, and Compliance.