Palliative Care Operations Lead

Gentiva Health Services, Inc.; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off and holidays

Mileage reimbursement

Education support and CEUs

Job summary

Gentiva Health Services, Inc. seeks a Palliative Care Coordinator to manage daily operations of the palliative care department, handle referrals, and support billing and credentialing.

The role emphasizes compliance, communication with patients and families, and collaboration with referral sources. Requirements include a high school diploma (college degree preferred) and 3+ years in healthcare operations; RN/LPN preferred but not required.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of three years’ experience in healthcare delivery or related business operations; Part B billing experience preferred.
• Proficient in computer applications and electronic medical records.
• Licensed Practical Nurse or Registered Nurse preferred but not required.

Responsibilities

• Coordinate all daily operational activities of the palliative care department.
• Process patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.
• Maintain credentialing logs and assist with credentialing submissions.
• Inform the palliative care team of patient acceptance and provide necessary insurance and admission details.
• Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits.
• Coordinate information for interdisciplinary team meetings and other essential meetings.
• Build and maintain professional relationships with referral sources including Gentiva family of companies.
• Serve as a resource for patients, families, and the community regarding palliative care services.
• Maintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.
• Participate in quality assurance and performance improvement initiatives.
• Implement marketing and promotional initiatives as directed.

Skills

Medical terminology

Customer service

Insurance reimbursement processes

Data entry

Problem-solving

Communication

Travel

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Gentiva Health Services, Inc. seeks a Palliative Care Coordinator to manage daily operations of the palliative care department, handle referrals, and support billing and credentialing.

The role emphasizes compliance, communication with patients and families, and collaboration with referral sources. Requirements include a high school diploma (college degree preferred) and 3+ years in healthcare operations; RN/LPN preferred but not required.