Hospice Office Coordinator

Gentiva; Virginia; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

Teammate Assistance Fund

Job summary

Gentiva Hospice is seeking an Office Coordinator to support daily branch operations and ensure non-clinical policy compliance. The role focuses on maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.

Key duties include records management, information release, admissions support, audits, and collaboration with IT, HR, and Compliance.

Qualifications

• High school diploma required.
• Minimum of three years of experience in the healthcare industry.
• Strong preference for medical records experience.

Responsibilities

• Maintain and close medical records per policy.
• Review records to ensure compliance with documentation standards.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage appropriate release of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support branch leader with new hire orientation and onboarding.
• Serve as a resource connecting staff to IT, HR, and Compliance as needed.
• Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
• Coordinate interdisciplinary team meetings and manage care coordination communication.
• Provide administrative support including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend in-services as required.
• Perform other duties as assigned.

Skills

MS Office Suite

HomeCare HomeBase

Organizational skills

Record keeping

Typing

Time management

Oral & written communication

Interpersonal skills

Adaptability

Maturity & tact

Education

High school diploma

Tools

MS Office

HomeCare HomeBase

Job description

Overview

Expand Access. Build Partnerships. Transform Care.

The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.

Essential Functions of the Position

• Maintain and close medical records per policy.

• Review records to ensure compliance with documentation standards.

• Identify and obtain missing chart information, including physician signatures and other required documentation.

• Manage appropriate release of information, including obtaining authorizations and distributing copies.

• Collaborate with clinical staff to support timely admissions.

• Conduct medical record audits as requested.

• Purge closed cases, prepare records for archival, and maintain the master patient index.

• Participate in hospice quality assessment and performance improvement programs.

• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.

• Support branch leader with new hire orientation and onboarding.

• Serve as a resource connecting staff to IT, HR, and Compliance as needed.

• Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.

• Coordinate interdisciplinary team meetings and manage care coordination communication.

• Provide administrative support including answering phones, ordering supplies, and data entry.

• Process accounts payable and route invoices as needed.

• Complete annual compliance training and attend in-services as required.

• Perform other duties as assigned.

About You

Education

• High school diploma required.

Experience

• Minimum of three years of experience in the healthcare industry.

• Strong preference for medical records experience.

Skills & Qualifications

• Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).

• Strong organizational, record keeping, filing, typing, and time management skills.

• Excellent oral and written communication skills.

• Ability to adapt to changing tasks with flexibility and professionalism.

• Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.

• Demonstrated maturity, cooperation, and tact in the workplace.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

Position Type: Full-Time

Company: Gentiva Hospice