Hospice Care Coordination Specialist

Socket.dev; Lucedale (MS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off + Holidays

Tuition Assistance

Job summary

Gentiva Hospice seeks a non-clinical Patient Care Coordinator to support daily hospice operations at a local office. This role coordinates visit scheduling, referrals, IDT meetings, and cross-team communication to ensure timely, compassionate patient care.

The ideal candidate has 3–5 years of admin experience, healthcare exposure, strong organizational skills, and proficiency with EMR systems. Benefits include comprehensive coverage and PTO.

Qualifications

• High School Diploma or GED required.
• 3–5 years administrative experience, with at least 1 year in healthcare or hospice preferred.
• Knowledge of hospice concepts and terminally ill patient care.
• Ability to manage multiple tasks with professionalism and composure.
• Strong communication and organizational skills.
• Proficient with office equipment and technology (computer, tablet, EMR systems).
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Administer day-to-day operations for assigned hospice programs and sites.
• Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods.
• Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion.
• Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking.
• Gather and input complete referral information into hospice systems promptly.
• Coordinate DME pickups and notify staff upon discharge or death.
• Verify Medicare eligibility and obtain required authorizations and reauthorizations.
• Process patient transfers by obtaining necessary paperwork from previous agencies.
• Respond to phone referrals and inquiries professionally and compassionately.
• Verify commercial insurance and ensure accurate patient benefit periods and events in system.
• Add new physicians and facilities to the system as needed.
• Administer satisfaction surveys and support compliance with company policies and training.
• Maintain adherence to managed care principles, hospice regulations, and company values.

Skills

Administrative experience

Healthcare knowledge

Communication skills

Organizational skills

EMR proficiency

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Job description

Gentiva Hospice seeks a non-clinical Patient Care Coordinator to support daily hospice operations at a local office. This role coordinates visit scheduling, referrals, IDT meetings, and cross-team communication to ensure timely, compassionate patient care.

The ideal candidate has 3–5 years of admin experience, healthcare exposure, strong organizational skills, and proficiency with EMR systems. Benefits include comprehensive coverage and PTO.