Hospice Intake Specialist: Caring Referrals & Scheduling

Delaware Hospice, Inc; California; Vor Ort; USD 38.000 - 58.000; Vollzeit

Benefits dieser Stelle

Comprehensive compensation

State-of-the-art EMR system

Health, dental, vision, life and DIS보험

Zusammenfassung

Delaware Hospice is seeking a full-time Intake Coordinator to manage referrals and inquiries statewide in Delaware. The role focuses on identifying patient and family needs, explaining available services, and coordinating staff assessments and admissions within established timeframes.

The position requires excellent phone manners, strong organizational skills, and proficiency with data entry and MS Office. A supportive environment and comprehensive benefits are provided.

Qualifikationen

• High school diploma required; BA/AS preferred.
• Seasoned telephone customer service professional.
• Ability to manage high call volume with accuracy.
• Proficient with Microsoft Office and data entry.

Aufgaben

• Manage all incoming referrals and information calls promptly and courteously.
• Document information as appropriate; identify patient/family needs and explain available services.
• Schedule and document appointments for staff assessments and admissions within timeframes.
• Perform general administrative tasks and support departmental operations.

Kenntnisse

Telephone customer service

High call-volume handling

Data entry

Microsoft Office

Communication skills

Organizational skills

Ausbildung

High school diploma

Bachelor's or Associate's degree preferred

Tools

EMR system

Jobbeschreibung

Delaware Hospice is seeking a full-time Intake Coordinator to manage referrals and inquiries statewide in Delaware. The role focuses on identifying patient and family needs, explaining available services, and coordinating staff assessments and admissions within established timeframes.

The position requires excellent phone manners, strong organizational skills, and proficiency with data entry and MS Office. A supportive environment and comprehensive benefits are provided.