CLINICAL SUPPORT COORDINATOR

Delaware Hospice Inc; Dover (DE); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Tuition assistance

Certification fees reimbursement

Employee assistance program

Job summary

Delaware Hospice is seeking a full-time Clinical Support Coordinator in Dover to align CNA staffing, DME, transportation, and clinical supplies with Home Care goals. You will partner with Home Care leaders, clinicians, patients, families, and external partners to ensure resources are organized and delivered on schedule.

The role emphasizes compliance with policies and regulations, strong organization, and excellent communication. Benefits included and opportunities for growth are provided.

Qualifications

• High school diploma or equivalent.
• Three years of experience in healthcare, medical office operations, scheduling, or clinical administrative support.
• Strong organizational, communication, and customer service skills.
• Proficiency in Microsoft Office and healthcare-related software systems.
• Ability to prioritize competing demands while maintaining accuracy and attention to detail.

Responsibilities

• Coordinate CNA staffing and scheduling for Home Care.
• Coordinate DME, transportation, and clinical supplies.
• Maintain vendor relationships and track orders.
• Collaborate with Home Care leadership and clinical staff to ensure timely services.
• Support compliance with policies and regulations.

Skills

Scheduling coordination

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR systems

Healthcare software

Job description

Delaware Hospice is actively seeking a full-time Clinical Support Coordinator based out of the Dover office.The Clinical Operations Coordinator supports the Home Care team through the coordination of Certified Nursing Assistant (CNA) staffing, durable medical equipment (DME), transportation services, clinical supplies, and vendor relationships. This position works closely with Home Care leadership, clinical staff, patients, families, and external partners to ensure resources and services are organized efficiently and delivered in a timely manner to support exceptional patient care. The position functions within established policies and procedures and complies with all applicable federal and state regulations.Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include:Comprehensive compensationHealth, dental, vision, life and disability insurancePre-tax healthcare and dependent care flexible spending accounts403(B) retirement fund with company contribution after 1 year of servicePaid time offReimbursement for certification fees, and tuition assistanceEmployee Assistance Program to you and family members at no cost to youEmployee recognition and referral programsFun contests to promote a healthy lifestyleDelaware Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness.Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Dementia Care, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice’s programs and services, upcoming events, or employment opportunities, call 302-478-5707 or visit our website, www.delawarehospice.org.RequiredHigh school diploma or equivalent.Three years of experience in healthcare, medical office operations, scheduling, or clinical administrative support.Strong organizational, communication, and customer service skills.Proficiency in Microsoft Office and healthcare-related software systems.Ability to prioritize competing demands while maintaining accuracy and attention to detail.PreferredMedical Assistant certification or related healthcare training.Experience in hospice, home health, palliative care, or healthcare operations.Experience with staff scheduling, DME coordination, inventory management, or vendor management.Experience using electronic medical records and healthcare scheduling systems.Physical RequirementsFrequent sitting, standing, walking, and computer use.Occasional lifting and movement of supplies and equipment.Ability to perform repetitive hand and keyboard tasks.Ability to work in an office environment with frequent interruptions and changing priorities.