INTAKE COORDINATOR

Delaware Hospice, Inc; California; On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Comprehensive compensation

State-of-the-art EMR system

Health, dental, vision, life and DIS보험

Job summary

Delaware Hospice is seeking a full-time Intake Coordinator to manage referrals and inquiries statewide in Delaware. The role focuses on identifying patient and family needs, explaining available services, and coordinating staff assessments and admissions within established timeframes.

The position requires excellent phone manners, strong organizational skills, and proficiency with data entry and MS Office. A supportive environment and comprehensive benefits are provided.

Qualifications

• High school diploma required; BA/AS preferred.
• Seasoned telephone customer service professional.
• Ability to manage high call volume with accuracy.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Manage all incoming referrals and information calls promptly and courteously.
• Document information as appropriate; identify patient/family needs and explain available services.
• Schedule and document appointments for staff assessments and admissions within timeframes.
• Perform general administrative tasks and support departmental operations.

Skills

Telephone customer service

High call-volume handling

Data entry

Microsoft Office

Communication skills

Organizational skills

Education

High school diploma

Bachelor's or Associate's degree preferred

Tools

EMR system

Job description

# INTAKE COORDINATOR## Job DetailsNewark, DEDover, DE; Milford, DE## Description| || --- || || **Position:** Intake Coordinator || | | | | --- | --- | | **Location:** | Statewide, DE | || **Job Id:** 1151 || **# of Openings:** 1 || --- || **Delaware Hospice is actively****seeking a full-time Intake Coordinator.** RESPONSIBILITIES: The Intake Coordinator will manage all incoming referrals, and information calls in a prompt, courteous manner, document as appropriate and necessary. Focuses on identifying patient/family need for services and explains how Delaware Hospice can help them. Schedule and document appointments for staff assessment and/or admission visits within established timeframes. Follows established policies and procedures to admit patients into the program. Manage and document face to face scheduling. Is responsible for response to customers and referral sources. Perform administrative tasks as assigned including but not limited to projects, mail distribution. Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include: * Comprehensive compensation * State of the art EMR system * Health, dental, vision, life and disability insurance * Pre-tax healthcare and dependent care flexible spending accounts * Mileage reimbursement * 403(B) retirement fund with company contribution after 1 year of service * Paid time off * Reimbursement for certification fees, and tuition assistance * Retention and Milestone awards * Employee Assistance Program to you and family members at no cost to you * Employee recognition and referral programs * Fun contests to promote a healthy lifestyle **Delaware Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.** **Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness.** **Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Dementia Care Katybug, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice’s programs and services, upcoming events, or employment opportunities, call 302-478-5707 or visit our website, .** |## Qualifications* High school graduate.* BS and or Associate’s degree or commensurate experience preferred.* Seasoned telephone customer service professional.* Ability to manage high call volume.* Must have excellent telephone customer service skills.* Demonstrated ability to engage and disengage callers when appropriate.* Ability to manage calls effectively and effectively.* PC literate with knowledge of Microsoft Office programs.* Demonstrated organizational skills a must.* Excellent typing ability, a minimum typing skill of 40 wpm.* Excellent command of the English language in both verbal and written communication skills.* Excellent interpersonal communication skills.* Must be able to set priorities, multi-task and work independently.* Able to interact successfully with all levels within the organization.* May be required to work for extended hours in front of a video display terminal and use repetitive motions