Hospice Intake Coordinator: Patient Access & Referrals

Suncrest Hospice; Independence Township (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Benefits package including medical, as

Paid Time Off

401k with employer match and 100% vest

Job summary

Suncrest Hospice in Independence Township, OH, is seeking an Intake/Referral Coordinator to support the referral workflow, scheduling goals of care, and admissions visits. You will handle telephone inquiries, process referrals, and collaborate with the sales team.

A minimum of two years in hospice or health care, strong Microsoft Office skills, time management, multitasking and excellent customer service are required.

Qualifications

• Two years’ experience in hospice or health care preferred
• Proficient with Microsoft Word and Excel
• Strong time management and organization skills
• Ability to multi-task and prioritize
• Excellent telephone and customer service skills
• Proficient with medical terminology

Responsibilities

• Answer telephone inquiries and channel them appropriately
• Assist with tracking and processing referrals
• Assist with audits and chart reviews as assigned
• Upload documents to electronic medical records system
• Provide feedback on process and flow improvement
• Assist with scheduling goals of care and admission visits
• Work with sales team to receive incoming referral information
• Assist on weekends/holidays as needed
• Perform other duties as assigned by Director of Intake

Skills

Time management

Organizational skills

Multi-tasking

Customer service

Telephone skills

Medical terminology

Education

One- or two-year college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Suncrest Hospice in Independence Township, OH, is seeking an Intake/Referral Coordinator to support the referral workflow, scheduling goals of care, and admissions visits. You will handle telephone inquiries, process referrals, and collaborate with the sales team.

A minimum of two years in hospice or health care, strong Microsoft Office skills, time management, multitasking and excellent customer service are required.