Intake Coordinator

Suncrest Hospice; Walnut Creek (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401k with employer match and 100% vest

Job summary

Suncrest Hospice is seeking an Intake Coordinator to support referrals, scheduling, and chart flow in our Walnut Creek, CA office. You will handle patient referrals, assist with admissions, and coordinate with the sales team and clinical staff to ensure timely care transitions.

The role requires strong phone etiquette, insurance experience, and proficiency with Word/Excel. Weekend/holiday coverage is required as needed in a growing national hospice program.

Qualifications

• Two-year college degree preferred or equivalent hospice/healthcare experience.
• Experience working with insurance.
• Proficient with Microsoft Word and Excel.
• Strong time management and organizational skills.
• Strong ability to multi task and prioritize.
• Excellent telephone and customer service skills.
• Proficient with medical terminology.

Responsibilities

• Answer telephone inquiries and channel them appropriately.
• Assist with tracking and processing referrals.
• Assist with audits and chart reviews as assigned.
• Upload documents to electronic medical records system.
• Provide feedback on process and flow improvement.
• Assist with scheduling goals of care and admission visits.
• Work with sales team to receive incoming referral information.
• Assist on weekends/holidays as needed.
• Perform other duties as assigned by Director of Intake.

Skills

Customer service

Time management

Multitasking

Telephone skills

Organization

Education

Two-year college degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Why Suncrest

At Brighton/SuncrestHospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients. This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you!

Benefits

• $25-28/hour
• Benefits Package including Medical, Dental, and Vision insurance
• Paid Time Off
• 401k plan with employer match and 100% vesting after 90 days of employment
• A culture with an emphasis on appreciating and valuing the team member
• The opportunity to be part of a rapidly growing national company, with possible position upgrades

Details

• Answers telephone inquiries and channels them appropriately
• Assists with tracking and processing referrals
• Assist with audits and chart reviews as assigned
• Uploads documents to electronic medical records system
• Provides feedback on process and flow improvement
• Assists with scheduling goals of care and admission visits
• Work with sales team to receive incoming referral information
• Assists on weekends/holidays as needed
• Other duties as assigned by Director of Intake

Schedule: Tuesday-Saturday 8:30AM-5PM

Qualifications

• Minimum of two years’ experience preferably in hospice or health care setting, or graduation from a one- or two-year college preferred
• Experience working with insurance
• Proficient with Microsoft applications including Word and Excel
• Strong time management and organization skills
• Strong ability to multi task and prioritize
• Excellent telephone and customer service skills
• Proficient with medical terminology