Intake Coordinator

Suncrest Hospice; Independence Township (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Benefits package including medical, as

Paid Time Off

401k with employer match and 100% vest

Job summary

Suncrest Hospice in Independence Township, OH, is seeking an Intake/Referral Coordinator to support the referral workflow, scheduling goals of care, and admissions visits. You will handle telephone inquiries, process referrals, and collaborate with the sales team.

A minimum of two years in hospice or health care, strong Microsoft Office skills, time management, multitasking and excellent customer service are required.

Qualifications

• Two years’ experience in hospice or health care preferred
• Proficient with Microsoft Word and Excel
• Strong time management and organization skills
• Ability to multi-task and prioritize
• Excellent telephone and customer service skills
• Proficient with medical terminology

Responsibilities

• Answer telephone inquiries and channel them appropriately
• Assist with tracking and processing referrals
• Assist with audits and chart reviews as assigned
• Upload documents to electronic medical records system
• Provide feedback on process and flow improvement
• Assist with scheduling goals of care and admission visits
• Work with sales team to receive incoming referral information
• Assist on weekends/holidays as needed
• Perform other duties as assigned by Director of Intake

Skills

Time management

Organizational skills

Multi-tasking

Customer service

Telephone skills

Medical terminology

Education

One- or two-year college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Why Suncrest

At Brighton/SuncrestHospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients. This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you!

Benefits

• Actual Work/Life Balance
• Competitive Pay
• Benefits Package including Medical, Dental, and Vision insurance
• Paid Time Off
• 401k plan with employer match and 100% vesting after 90 days of employment
• A culture with an emphasis on appreciating and valuing the team member
• The opportunity to be part of a rapidly growing national company, with possible position upgrades

Details

• Answers telephone inquiries and channels them appropriately
• Assists with tracking and processing referrals
• Assist with audits and chart reviews as assigned
• Uploads documents to electronic medical records system
• Provides feedback on process and flow improvement
• Assists with scheduling goals of care and admission visits
• Work with sales team to receive incoming referral information
• Assists on weekends/holidays as needed
• Other duties as assigned by Director of Intake

Qualifications

• Minimum of two years’ experience preferably in hospice or health care setting, or graduation from a one- or two-year college preferred
• Proficient with Microsoft applications including Word and Excel
• Strong time management and organization skills
• Strong ability to multi task and prioritize
• Excellent telephone and customer service skills
• Proficient with medical terminology