Intake Coordinator

Heart to Heart Hospice; Sugar Land (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice in Sugar Land, TX seeks an Intake Coordinator to manage daily patient referrals and intake processes, help implement intake policies, and ensure accurate chart initialization in the EMR. The role requires a healthcare background, 3–5 years of experience, admissions and customer service skills, a valid driver’s license, and knowledge of CHAP standards and payer practices.

The position offers full-time benefits and opportunities to collaborate with referral sources to

Qualifications

• Degree in health care or related field preferred.
• 3–5 years of health care experience, preferably in hospice operations.
• Admissions/intake and customer service experience.
• Valid driver’s license and automobile insurance.
• Knowledge of CHAP standards, private payer practices and related regulations.
• Experience with EMR software.

Responsibilities

• Direct all daily patient referral and intake operations including establishing and implementing intake policies.
• Initiate chart into EMR and maintain workflow.
• Maintain census, pending admissions, and care plan meetings on stand up board.
• Ensure compliance with state, federal and CHAP referral/intake requirements.
• Build relationships with referral sources and monitor community perceptions of Heart to Heart Hospice.

Skills

Customer service

EMR software

Regulations knowledge

Driver’s license

Education

Health care degree or related field

Tools

EMR software

Job description

Intake Coordinator

What You Must Have:

• Degree in health care or related field preferred
• At least three (3) to five (5) years of experience in health care, preferably in hospice operations
• Admissions/Intake and customer service experience
• Valid Driver’s License and Automobile Insurance
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
• Experience with EMR software

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Direct all daily patient referral and intake operations including participating in the establishment and implementation ofintake policies
• Initiate chart into EMR and maintain workflow
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
• Establish and maintain positive working relationships with current and potential referral sources, build andmonitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider ofservices
• Gather, collate, and report referral statistics including key customer referral trends
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmetcustomer needs
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
• Participate in quality assessment performance improvement teams and activities
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessingcommunity resources should services not be provided by Heart to Heart Hospice
• Timely submission of all documentation
• Performance of other duties as required