Hospice Care Transition Coordinator - Growth & Outreach

St. Croix Hospice; Circle Pines (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

St. Croix Hospice is seeking a Care Transition Coordinator to build positive relationships with referral sources and communities while coordinating timely hospice referrals.

You will educate patients, families, and caregivers about hospice care and assist intake to ensure accurate referrals. In this role, you will manage marketing initiatives, track admission targets, and support the marketing team with events and vendor collaborations.

Qualifications

• Associate’s degrees in Marketing, Business Administration, Healthcare, or related field.
• Ability to position services to, and deal tactfully with, customers and clients.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Ability to pass DHS background study.

Responsibilities

• Meet admission and call volume targets.
• Coordinates daily sales and marketing operations including implementation of marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Document all sales activity in the CRM per organizational requirements.
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors.
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making.
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department.
• Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections.
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories.
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management.
• Assists in orienting all new staff members of the marketing team.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided
• Monitors and reports cost effectiveness of marketing efforts.
• Performs other duties as assigned.

Skills

Communications skills

Negotiation skills

Public relations skills

Autonomy

Organization

Assertiveness

Flexibility

Education

Associate degree in Marketing

Associate degree in Business Administration

Associate degree in Healthcare

Associate degree in related field

Job description

St. Croix Hospice is seeking a Care Transition Coordinator to build positive relationships with referral sources and communities while coordinating timely hospice referrals.

You will educate patients, families, and caregivers about hospice care and assist intake to ensure accurate referrals. In this role, you will manage marketing initiatives, track admission targets, and support the marketing team with events and vendor collaborations.