Hospice Care Liaison & Patient Advocate

Heart to Heart Hospice; San Marcos (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Company car for qualifying individuals

Job summary

Heart to Heart Hospice in Texas is seeking a Customer Service Liaison to promote a patient- and family-centered hospice presence across healthcare facilities. You will coordinate care among clinicians, communicate with patients and families, and ensure high satisfaction with our services.

This full-time role requires 2–3 years of healthcare experience, a valid driver’s license, and reliable transportation. EMR experience is a plus; you will collaborate with leadership to meet growth targets and

Qualifications

• 2 - 3 years of healthcare experience.
• Experience in hospice, home health, nursing homes, assisted living, or hospital preferred.
• Current State Driver’s License and reliable transportation.

Responsibilities

• Promote a customer-focused hospice presence in the healthcare community across facilities and hospitals.
• Coordinate care among healthcare professionals.
• Communicate with patients and families regularly to ensure needs are met and high satisfaction.
• Identify problems or dissatisfaction and ensure quick resolution with clinical team.
• Coordinate in-services or educational events for families or facilities.
• Work with agency leadership to meet growth and development targets.
• Flexible scheduling for after-hours and weekend consultations.
• Ensure compliance with local, state, and federal laws and Medicare regulations.

Skills

Healthcare experience

Communication skills

Interpersonal skills

Relationship building

Tools

EMR software

Job description

Heart to Heart Hospice in Texas is seeking a Customer Service Liaison to promote a patient- and family-centered hospice presence across healthcare facilities. You will coordinate care among clinicians, communicate with patients and families, and ensure high satisfaction with our services.

This full-time role requires 2–3 years of healthcare experience, a valid driver’s license, and reliable transportation. EMR experience is a plus; you will collaborate with leadership to meet growth targets and