Customer Service Liaison

Heart to Heart Hospice; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice seeks a Customer Service Liaison in Houston to promote hospice presence in the community. You will coordinate care across facilities and clinical teams, and maintain regular communication with patients and families to ensure high satisfaction.

Requirements include 2-3 years in healthcare, excellent customer service, a valid driver's license, and EMR experience is a plus. Role requires flexibility and commitment to after-hours and weekend availability.

Qualifications

• 2-3 years of healthcare experience.
• Excellent customer service skills.
• Current State Driver’s License and reliable transportation.
• Ability to communicate effectively with patients, families and staff.
• Experience coordinating care across facilities and with clinical teams.

Responsibilities

• Promote a customer-focused hospice presence in healthcare facilities and hospitals.
• Coordinate care among healthcare professionals and facilities.
• Weekly (or daily) communications with patients and families to ensure needs are met.
• Identify and resolve patient or family concerns promptly and relay issues to clinical teams.
• Conduct in-services or educational events for families and facilities.
• Collaborate with leadership to support growth targets.
• Maintain compliance with laws, regulations, and internal policies.

Skills

Healthcare experience

Customer service

Communication

Driver’s license

EMR software experience

Interpersonal skills

Relationship building

Tools

EMR software

Job description

Customer Service Liaison

What You Must Have:

• 2 - 3 years of healthcare experience
• Excellent customer service skills
• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
• Demonstrates good communication and interpersonal skills
• Experience with EMR software is a plus

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
• Ability to coordinate care amongst the healthcare professionals.
• Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
• Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
• Coordinate and provide in-services or educational events for family members and/or facilities.
• Work closely with agency leadership to meet growth and development targets
• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures