Customer Service Liaison

Heart to Heart Hospice; California; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision insurance

Paid time off

Paid holidays

401k with matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice is seeking a Customer Service Liaison to promote a patient-centered presence in the healthcare community within California, including assisted living facilities, nursing homes, home health, and hospitals.

You will coordinate care among healthcare professionals, communicate with patients and families, and ensure high levels of satisfaction while maintaining compliance with laws and policies.

Qualifications

• 2-3 years of healthcare experience
• Excellent customer service skills
• Experience with EMR software is a plus
• Current State Driver’s License is required
• Reliable transportation and auto liability insurance
• Ability to communicate with diverse stakeholders

Responsibilities

• Promote a customer-focused hospice presence in healthcare community (assisted living facilities, nursing homes, home health, hospitals)
• Coordinate care among healthcare professionals
• Communicate weekly (daily if needed) with patient and family to ensure needs are met and satisfaction levels are high
• Identify problems or dissatisfaction and ensure quick resolution with clinical team/management
• Coordinate and provide in-services or educational events for family members/facilities
• Work with agency leadership to meet growth/development targets
• Be flexible with after-hours and weekend consultations
• Ensure compliance with local, state and federal laws and Medicare regulations

Skills

Healthcare experience

Customer service

Communication

Interpersonal skills

Tools

EMR software

Job description

Customer Service Liaison

What You Must Have:

• 2 - 3 years of healthcare experience
• Excellent customer service skills
• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
• Demonstrates good communication and interpersonal skills
• Experience with EMR software is a plus

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
• Ability to coordinate care amongst the healthcare professionals.
• Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
• Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
• Coordinate and provide in-services or educational events for family members and/or facilities.
• Work closely with agency leadership to meet growth and development targets
• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures