Hospice Care Coordination Specialist

VIA Health Partners; Shelby (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

28 days Paid Time Off

Mileage reimbursement

403b Retirement plan with matching

CHPN certification assistance

Outstanding orientation and onboarding

Job summary

VIA Health Partners is seeking an Administrative/Clerical professional for our HCC Homecare office in Shelby, NC. This full-time role focuses on scheduling, patient coordination, and office support within a community-based hospice and palliative care provider.

Qualifications include an Associate degree and at least 2 years of related office experience, with proficiency in Word, Excel, and Outlook. We offer strong benefits and a collaborative environment focused on compassionate care.

Qualifications

• Associate degree in related field required.
• Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
• Computer proficiency is required (Microsoft Word, Excel, Outlook).

Responsibilities

• Initiates initial contacts with patients and families to introduce the palliative medicine team and answer questions about services.
• Obtains verbal consent to schedule initial Nurse practitioner visits.
• Assists with back-office tasks in Homecare Homebase (HCHB) including moving patients from pending to current and ensuring correct service location.
• Ensures patient visits are scheduled and performed timely.
• Prepares weekly clinician schedules, such as Face to Face visits, and reviews schedules to maximize capacity and productivity.
• Ensures clinicians are assigned and scheduled efficiently across geography and care disciplines.
• Processes new referrals to the branch office and assists in scheduling admission visits.
• Schedules missed visits or refers to the Clinical Team Manager for resolution.
• Keeps in touch with field clinicians to ensure visits are completed as ordered and within the plan of care.
• Maintains medical records and processes document attachments; runs reports and responds to workflow.
• Supports branch operations and coordinates communications with patients, clinicians, referral sources, and staff.

Education

Associate degree in related field

Tools

Microsoft Word

Excel

Outlook

Job description

VIA Health Partners is seeking an Administrative/Clerical professional for our HCC Homecare office in Shelby, NC. This full-time role focuses on scheduling, patient coordination, and office support within a community-based hospice and palliative care provider.

Qualifications include an Associate degree and at least 2 years of related office experience, with proficiency in Word, Excel, and Outlook. We offer strong benefits and a collaborative environment focused on compassionate care.