Patient Services Coordinator

VIA Health Partners; Shelby (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

28 days Paid Time Off

Mileage reimbursement

403b Retirement plan with matching

CHPN certification assistance

Outstanding orientation and onboarding

Job summary

VIA Health Partners is seeking an Administrative/Clerical professional for our HCC Homecare office in Shelby, NC. This full-time role focuses on scheduling, patient coordination, and office support within a community-based hospice and palliative care provider.

Qualifications include an Associate degree and at least 2 years of related office experience, with proficiency in Word, Excel, and Outlook. We offer strong benefits and a collaborative environment focused on compassionate care.

Qualifications

• Associate degree in related field required.
• Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
• Computer proficiency is required (Microsoft Word, Excel, Outlook).

Responsibilities

• Initiates initial contacts with patients and families to introduce the palliative medicine team and answer questions about services.
• Obtains verbal consent to schedule initial Nurse practitioner visits.
• Assists with back-office tasks in Homecare Homebase (HCHB) including moving patients from pending to current and ensuring correct service location.
• Ensures patient visits are scheduled and performed timely.
• Prepares weekly clinician schedules, such as Face to Face visits, and reviews schedules to maximize capacity and productivity.
• Ensures clinicians are assigned and scheduled efficiently across geography and care disciplines.
• Processes new referrals to the branch office and assists in scheduling admission visits.
• Schedules missed visits or refers to the Clinical Team Manager for resolution.
• Keeps in touch with field clinicians to ensure visits are completed as ordered and within the plan of care.
• Maintains medical records and processes document attachments; runs reports and responds to workflow.
• Supports branch operations and coordinates communications with patients, clinicians, referral sources, and staff.

Education

Associate degree in related field

Tools

Microsoft Word

Excel

Outlook

Job description

Job Details: Job Location: HCC Homecare Cleveland County - Shelby, NC 28150, Position Type: Full Time, Education Level: 2 Year Degree, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, VIA Health Partnersis an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people first organizationwhose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values.

We provide excellent benefits including:

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice &Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced
• Seasoned Hospice leaders guiding your career growth

Essential Functions

Essential Duties

• Initiates initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services.
• Obtains verbal consent to schedule initial Nurse practitioners (NP) visit, if working in Medical Services.
• Assists with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.
• Ensures patient visits are scheduled and performed timely.
• Prepares weekly clinician schedules, such as Face to Face visits. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Processes new referrals to the branch office and assists in scheduling of admission visits.
• Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Team Manager for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Business Office Manager.
• Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
• Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
• Maintains medical records, obtains supplemental record and processes document attachment.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists with internal or external transfer of patients between branches and or services.
• May perform other duties as required

Qualifications: Minimum Qualifications

• Associate degree in related field required.
• Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
• Computer proficiency is required (Microsoft Word, Excel, Outlook).