Hospice Patient Services Coordinator

Paycom - ATS; Lincolnton (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

BCBS medical, vision, dental plans

28 days paid time off

Mileage reimbursement

403b retirement plan with matching

Programs honoring veterans

CHPN certification support

Orientation and onboarding program

Seasoned hospice leadership guidance

Job summary

VIA Health Partners is seeking a Patient Services Coordinator to schedule field staff visits, coordinate patient care, manage medical records, and process referrals in the branch office. The role supports the Business Office Manager to optimize resource use and care quality, ensuring timely communication with patients and clinicians.

Responsibilities include initiating patient contact, obtaining consent for visits, and maintaining accurate schedules and records.

Qualifications

• Associate degree in related field required.
• Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
• Computer proficiency is required (Microsoft Word, Excel, Outlook).

Responsibilities

• Initiates contact with patients and families to introduce the palliative medicine team and answer questions about services.
• Assists with scheduling of patient visits and coordinating care with field staff and clinicians.
• Maintains medical records and processes supplemental documents as needed.
• Generates and reviews schedules to maximize staff efficiency and patient coverage.
• Works with Business Office Manager to ensure timely communication and efficient workflow.

Skills

Microsoft Word

Excel

Outlook

Education

Associate degree

Tools

Microsoft Word

Excel

Outlook

Job description

Job Details: Job Location: Lincoln County - Lincolnton, NC 28092, Position Type: Full Time, Education Level: 2 Year Degree, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values.

We provide excellent benefits including:

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you've experienced
• Seasoned Hospice leaders guiding your career growth

Summary

The Patient Services Coordinator is responsible for scheduling visits for field staff, assisting with the coordination of patient care, medical records and new processing referrals in the branch office. Works under the direction of the Business Office Manager to ensure the proper utilization of clinical resources to maximize care quality and staff efficiency. Responsible for scheduling and communicating with field staff, patients, and Business Office Manager regarding scheduling of patient services.

Essential Functions

Essential Duties

• Initiates initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services.
• Obtains verbal consent to schedule initial Nurse practitioners (NP) visit, if working in Medical Services.
• Assists with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.
• Ensures patient visits are scheduled and performed timely.
• Prepares weekly clinician schedules, such as Face to Face visits. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
• Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
• Processes new referrals to the branch office and assists in scheduling of admission visits.
• Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Team Manager for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
• Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Business Office Manager.
• Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.
• Completes requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
• Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
• Maintains medical records, obtains supplemental record and processes document attachment.
• Runs all applicable reports and responds to workflow taking appropriate actions.
• Assists with internal or external transfer of patients between branches and or services.

May perform other duties as required.

Qualifications: Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Associate degree in related field required.
• Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
• Computer proficiency is required (Microsoft Word, Excel, Outlook).