Hospice Care Coordination Specialist

VitalCaring Group; Gage (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

FSA/HSA

401(k) with match

Paid time off

Employee referral program

Identity theft protection

Job summary

VitalCaring is seeking a Patient Services Coordinator (PSC) in Hospice to connect clinicians, patients, and schedules, ensuring timely, coordinated care that honors patients and families during life’s important moments.

You will schedule visits, coordinate care with nurses, social workers, and leadership, and document in the EMR with a patient-first approach and meticulous attention to detail.

Qualifications

• High school diploma or equivalent required.
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred).
• Strong organizational and multitasking skills.
• Experience working with electronic medical records (EMR) or scheduling systems preferred.
• Excellent communication and interpersonal skills.
• Ability to prioritize, adapt, and problem-solve in real time.

Responsibilities

• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care.
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination.
• Monitor schedules and follow up on missed, incomplete, or delayed visits.
• Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization.
• Partner with field teams and leadership to reduce missed visits and improve patient experience.
• Communicate effectively with patients, families, clinicians, and referral partners.
• Respond to changing patient needs and scheduling challenges with urgency and problem-solving.
• Maintain accurate documentation and workflow completion within the EMR system.
• Support quality initiatives, including participation in QAPI programs.
• Promote a culture of compassion and professionalism in every interaction.

Skills

Strong organizational skills

Excellent communication

Multitasking

Problem-solving

Adaptability

Education

High school diploma or equivalent

Tools

EMR systems

Job description

VitalCaring is seeking a Patient Services Coordinator (PSC) in Hospice to connect clinicians, patients, and schedules, ensuring timely, coordinated care that honors patients and families during life’s important moments.

You will schedule visits, coordinate care with nurses, social workers, and leadership, and document in the EMR with a patient-first approach and meticulous attention to detail.