Hospice Admissions Navigator

Compassus; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Compassus in Indianapolis seeks a Hospice Admissions Coordinator to process referrals, coordinate patient admissions, and enter admission data after all hospice requirements are met.

The role involves collaborating with physicians, nurses, and the care team, handling pre-certifications, scheduling visits, and ensuring accurate charting in a third‑party system. A strong background in healthcare coordination is preferred.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• LPN preferred.
• 2–3 years related experience strongly preferred.
• Experience communicating with physicians, nurses and other healthcare personnel highly preferred.
• Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.

Responsibilities

• Support designated program area and/or region.
• Attends and participates in staff meetings, educational programs and community events, as requested.
• Communicates identified needs and potential solutions to supervisor.
• Receives and processes referrals from physicians, patients, families, friends, and community.
• Contacts physicians to secure an order for admission. If the Admissions Coordinator is not a Registered Nurse, s/he will have to ensure a nurse is present to take a verbal order or will have to ask for a "script" to be faxed.
• Contacts insurance companies for pre-certification authorization.
• Schedules appointments with patients and families for informed consents and the RN assessment visit.
• Explains hospice services and benefits to patients, family members, and significant others, if needed.
• Informs appropriate team members of time of appointments.
• Completes admission process according to agency/corporate policy.
• Ensures proper notification of admission to assigned interdisciplinary team (IDT) and ancillary providers.
• Enters admission data into a third-party system.
• Ensures patient chart, ensuring all documentation is signed and dated and turns chart over to Team Coordinator.
• Markets referral sources.
• Contacts long term care staff, hospital staff, and physicians to promote hospice services.
• Provides back-up support for Hospice Care Consultant.
• Documents marketing contacts, as directed.
• Performs other duties as assigned.

Skills

Mathematical skills

Language skills

English proficiency

Education

High school diploma or GED

Bachelor's degree preferred

LPN preferred

2–3 years related experience

Experience communicating with physicians/healthcare staff

Experience in insurance/Medicare billing

Job description

Compassus in Indianapolis seeks a Hospice Admissions Coordinator to process referrals, coordinate patient admissions, and enter admission data after all hospice requirements are met.

The role involves collaborating with physicians, nurses, and the care team, handling pre-certifications, scheduling visits, and ensuring accurate charting in a third‑party system. A strong background in healthcare coordination is preferred.