Hospice Admissions Concierge — Referrals & Scheduling

Vitas Healthcare Corporation; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

VITAS Healthcare Corporation in San Antonio, TX, seeks a Program Scheduler/Referral Coordinator to process referrals received by telephone, email, fax and website inquiries, ensuring timely admissions.

You will follow up on patient charts, verify hospice benefits, update referral sources, and coordinate with Admissions Representatives while supporting weekend and after-hours coverage and maintaining data accuracy.

Qualifications

• Two or more years related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise judgment and discretion in relationships with internal and external callers.
• Superior ability to communicate clearly, both verbally and in writing, for concierge level service.
• Working knowledge of computers, internet, and various software packages; 40 WPM typing.
• Experience collaborating with leaders to drive action plans.
• Highly organized; can manage multiple responsibilities.

Responsibilities

• Process new referrals arriving by telephone, email, fax, and website inquiries.
• Follow up on multiple lists of pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify departments of insurance and managed health care plans.

Skills

Medical terminology

Call center experience

Communication skills

Typing speed 40 wpm

Bilingual English/Spanish

Organization

Education

High school diploma

Medical office training

Job description

VITAS Healthcare Corporation in San Antonio, TX, seeks a Program Scheduler/Referral Coordinator to process referrals received by telephone, email, fax and website inquiries, ensuring timely admissions.

You will follow up on patient charts, verify hospice benefits, update referral sources, and coordinate with Admissions Representatives while supporting weekend and after-hours coverage and maintaining data accuracy.