Coordinator Admissions

Vitas Healthcare Corporation; San Antonio (TX); Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

VITAS Healthcare Corporation in San Antonio, TX, seeks a Program Scheduler/Referral Coordinator to process referrals received by telephone, email, fax and website inquiries, ensuring timely admissions.

You will follow up on patient charts, verify hospice benefits, update referral sources, and coordinate with Admissions Representatives while supporting weekend and after-hours coverage and maintaining data accuracy.

Formación

• Two or more years related experience in medical terminology and/or in a call center environment.
• Ability to attain goals in a fast-paced, dynamic environment.
• Ability to exercise judgment and discretion in relationships with internal and external callers.
• Superior ability to communicate clearly, both verbally and in writing, for concierge level service.
• Working knowledge of computers, internet, and various software packages; 40 WPM typing.
• Experience collaborating with leaders to drive action plans.
• Highly organized; can manage multiple responsibilities.

Responsabilidades

• Process new referrals arriving by telephone, email, fax, and website inquiries.
• Follow up on multiple lists of pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify departments of insurance and managed health care plans.

Conocimientos

Medical terminology

Call center experience

Communication skills

Typing speed 40 wpm

Bilingual English/Spanish

Organization

Educación

High school diploma

Medical office training

Descripción del empleo

• Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.
• Responsible for routine follow up on multiple lists of pending patient charts daily.
• Enter accurate information to support data integrity and maximize reimbursement.
• Verify Medicare and Medicaid hospice benefits.
• Notify Managed Care Department of commercial insurances and managed health care plans.
• Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.
• Call patients and families and offer a same day appointment to ensure a timely admission.
• Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.
• Explain hospice benefits and services to patients and families as needed.
• Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.
• Complete admission consent paperwork as needed.
• Update referral sources on the status of their referred patients when appropriate.
• Establish and maintain effective relationships with internal and external customers.
• Take report from VITAS Admissions Representatives and accurately document the outcome.
• Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
• Supports coworkers and encourages a sense of teamwork amongst peers.
• Provide training and mentoring to new team members as assigned.
• Other duties and special projects as determined by the department supervisor or director.
• Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.
• Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

QUALIFICATIONS

Two or more years related experience in medical terminology and/or in a call center environment

• Ability to attain goals in a fast-paced, dynamic environment
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
• Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
• Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
• Prior experience in working collaboratively with other functional leaders to drive action plans.
• Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
• Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
• Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
• Ability to type at least 40 WPM
• Bilingual in English/Spanish a plus

EDUCATION

Completion of high school or basic education equivalency required.

• Medical or business office education or training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V