HOS Compliance & Driver Support Coordinator

Evans Delivery Company; Schuylkill Haven (Schuylkill County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid vacation

Paid holidays

Weekly pay

Employee referral bonus

Job summary

The Evans Network of Companies (ENOC) is hiring a Customer Service Coordinator (HOS Coordinator) to help drivers stay compliant with FMCSA HOS rules. You will guide drivers on ELD use, review logs for violations, and counsel as needed.

This role emphasizes accurate recordkeeping, data entry, and proactive support to field teams. Join a family-like culture that values dependable, communicative professionals who can work independently and with others to ensure timely, accurate HOS handling across

Qualifications

• High School Diploma or equivalent.
• 6+ months of customer service experience.
• Proficient with Microsoft Office Suite.
• Strong attention to detail, critical thinking, and problem-solving ability.
• Able to work independently and in collaboration with others.
• Strong written and verbal communication skills.
• Good time-management and organization skills and be able to multitask.
• Dependable and consistently available to work scheduled hours.

Responsibilities

• Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS).
• Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively.
• Review driver logs for HOS violations and offer counseling to drivers as needed.
• Continuously monitor driver logs to identify and correct errors.
• Perform data entry of HOS-related files and information for accurate tracking and recordkeeping.
• Regularly review reports to ensure driver compliance with HOS-related systems, programs, and services.
• Conduct random audits of driver logs to maintain high standards of compliance.
• Provide counseling to drivers for serious infractions and elevate issues when necessary.
• Ensure accuracy of all recordkeeping and file retention practices.
• Inventory management of ELD equipment; shipping/receiving and troubleshooting support to ensure proper use.

Skills

Customer service

MS Office

Attention to detail

Verbal communication

Time management

Team collaboration

Problem solving

Education

High school diploma

Tools

MS Office Suite

ELD usage

Job description

The Evans Network of Companies (ENOC) is hiring a Customer Service Coordinator (HOS Coordinator) to help drivers stay compliant with FMCSA HOS rules. You will guide drivers on ELD use, review logs for violations, and counsel as needed.

This role emphasizes accurate recordkeeping, data entry, and proactive support to field teams. Join a family-like culture that values dependable, communicative professionals who can work independently and with others to ensure timely, accurate HOS handling across