Hope Lodge Operations Lead – Guest Experience & Team Growth

acs; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Job summary

The American Cancer Society is seeking an Assistant General Manager for the Hope Lodge in Honolulu. The role provides operational leadership, guest relations, and administrative support, reporting to the General Manager.

Responsibilities include supervising staff, ensuring policy compliance, coordinating payroll and office supplies, and pursuing process improvements. The position requires strong communication, staff coaching, and comfort with data entry and schedules.

Qualifications

• High school diploma or equivalent required.
• Hospitality or office administration coursework preferred.
• 1–2 years nonprofit/hospitality/healthcare admin experience.

Responsibilities

• Oversee daily lodge operations, guest relations, and administrative tasks.
• Supervise and mentor lodge staff to deliver exceptional guest experiences.
• Ensure compliance with ACS policies, training programs, and safety procedures.
• Coordinate payroll, accounts payable, and office supplies management.
• Identify and implement operational process improvements to enhance efficiency.
• Assist in occupancy management and guest satisfaction initiatives.

Skills

Strong communication

Staff supervision

Payroll knowledge

Office admin

Microsoft Office

Reservation systems

Education

High School Diploma or Equivalent

Hospitality/Office Admin coursework

Nonprofit/Healthcare admin exposure

Job description

The American Cancer Society is seeking an Assistant General Manager for the Hope Lodge in Honolulu. The role provides operational leadership, guest relations, and administrative support, reporting to the General Manager.

Responsibilities include supervising staff, ensuring policy compliance, coordinating payroll and office supplies, and pursuing process improvements. The position requires strong communication, staff coaching, and comfort with data entry and schedules.