Assistant General Manager, Hope Lodge

American Cancer Society, Inc.; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

American Cancer Society's Hope Lodge in Honolulu seeks an Assistant General Manager to support the General Manager in operating daily lodge functions, guest relations, and administrative tasks. The role emphasizes leadership, compliance, and a welcoming environment.

Typical schedule Monday–Friday 10:00 AM–6:30 PM with rotating weekend on-call coverage; you will mentor staff, oversee payroll and purchasing, and drive process improvements to enhance guest experiences.

Qualifications

• Minimum 1-2 years of nonprofit, hospitality, or healthcare administration experience.
• High school diploma or equivalent required; hospitality/office admin coursework preferred.
• Strong communication, interpersonal and supervisory abilities.

Responsibilities

• Oversee daily lodge operations and guest relations under the General Manager.
• Supervise and mentor lodge staff to deliver exceptional guest experiences.
• Ensure compliance with ACS policies, training, and safety procedures.
• Coordinate payroll, accounts payable, and office supply management.
• Identify and implement operational process improvements to enhance efficiency.
• Assist in occupancy management and guest satisfaction initiatives.

Skills

Communication

Interpersonal skills

Office administration

Payroll processes

Staff supervision

Microsoft Office

Reservation systems

Organizational skills

Problem-solving

Education

High school diploma

Hospitality management certification

Tools

Microsoft Office Suite

Reservation systems

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment. The anticipated schedule for this position is Monday–Friday, approximately 10:00 AM–6:30 PM. This role also participates in rotating weekend on-call coverage for staffing call-outs and other operational needs.

ESSENTIAL FUNCTIONS

• Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions (30%)
• Supervise and Mentor Lodge Staff to deliver exceptional guest experiences (25%)
• Ensure compliance with ACS policies, training programs, and safety procedures (15%)
• Coordinate payroll, accounts payable, and office supply management (10%)
• Identify and implement operational process improvements to enhance efficiency (10%)
• Assist in occupancy management and guest satisfaction initiatives (10%)

EXPERIENCE/QUALIFICATIONS

Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: Coursework or certification in hospitality management or office administration 1-2 years of experience in nonprofit management, hospitality, or healthcare administration

KNOWLEDGE, SKILLS, AND ABILITY

Strong communication and interpersonal skills Experience with office administration and payroll processes Ability to supervise, coach, and evaluate staff performance Proficiency in Microsoft Office Suite and reservation systems Strong organizational and problem-solving skills

TRAVEL REQUIREMENTS

Occasional travel may be required for training, meetings, or other job-related activities, which may involve sitting for extended periods and navigating transportation systems.

PHYSICAL REQUIREMENTS

Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff. Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities. The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs. Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation. Emotional resilience is essential for providing compassionate support to guests and staff, particularly in challenging situations or interactions.

BENEFITS

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.

Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

EEO/DEI/INCLUSION

We are a proud equal opportunity employer.

Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises.

As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.