Assistant General Manager, Hope Lodge

American Cancer Society, Inc.; San Antonio (TX); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Retirement benefits

Job summary

The American Cancer Society, Inc. is seeking an Assistant General Manager to support the General Manager in day-to-day operations at the Hope Lodge. You will oversee guest relations, administrative functions, and staff supervision to deliver a welcoming and safe lodging experience.

This role requires strong communication, payroll oversight, and compliance with ACS standards. Occasional travel, evenings and weekends may be required.

Qualifications

• Minimum degree: high school diploma or equivalent.
• Coursework/certification in hospitality management or office administration preferred.
• 1-2 years of experience in nonprofit management, hospitality, or healthcare administration.

Responsibilities

• Support the General Manager in overseeing daily lodge operations, including guest relations and administrative functions.
• Supervise and mentor lodge staff to deliver exceptional guest experiences.
• Ensure compliance with ACS policies, training programs, and safety procedures.
• Coordinate payroll, accounts payable, and office supply management.
• Identify and implement operational process improvements to enhance efficiency.
• Assist in occupancy management and guest satisfaction initiatives.

Skills

Strong communication

Payroll processes

Staff supervision

Education

High School Diploma or Equivalent

Hospitality/office administration coursework

Tools

Microsoft Office Suite

Reservation systems

Job description

Overview

At the American Cancer Society, we are working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are dedicated to our lifesaving mission. The Assistant General Manager (Assistant GM) supports the General Manager in providing operational leadership for the Hope Lodge, focusing on day-to-day operations, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment.

Responsibilities

• Support the General Manager in overseeing daily lodge operations, including guest relations and administrative functions.
• Supervise and mentor lodge staff to deliver exceptional guest experiences.
• Ensure compliance with ACS policies, training programs, and safety procedures.
• Coordinate payroll, accounts payable, and office supply management.
• Identify and implement operational process improvements to enhance efficiency.
• Assist in occupancy management and guest satisfaction initiatives.

Qualifications

• Minimum Degree Required: High School Diploma or Equivalent.
• Preferred Degree: Coursework or certification in hospitality management or office administration.
• 1-2 years of experience in nonprofit management, hospitality, or healthcare administration.

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills.
• Experience with office administration and payroll processes.
• Ability to supervise, coach, and evaluate staff performance.
• Proficiency in Microsoft Office Suite and reservation systems.
• Strong organizational and problem-solving skills.

Travel Requirements

Occasional travel may be required for training, meetings, or other job-related activities, which may involve sitting for extended periods and navigating transportation systems.

Physical Requirements

Physical mobility is required to move around the lodge facility, including walking, standing, and navigating various areas to oversee operations and interact with guests and staff. Some manual tasks may be necessary, such as lifting, carrying, and moving equipment or supplies, particularly during setup or maintenance activities. The role may require working extended hours, including evenings, weekends, and holidays, to ensure the smooth functioning of lodge operations and respond to guest needs. Extended periods of computer work may be required for tasks such as data entry, email communication, financial management, and report generation. Emotional resilience is essential for providing compassionate support to guests and staff, particularly during challenging situations or interactions.

Salary and Benefits

Salary Range: $63,000 – $68,000. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

Equal Opportunity

We are a proud equal opportunity employer. At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. We adhere to a set of core values that inform all our decisions, and our work has global impact—every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.