Operations Lead: Guest Relations & Lodge Management

American Cancer Society, Inc.; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

American Cancer Society's Hope Lodge in Honolulu seeks an Assistant General Manager to support the General Manager in operating daily lodge functions, guest relations, and administrative tasks. The role emphasizes leadership, compliance, and a welcoming environment.

Typical schedule Monday–Friday 10:00 AM–6:30 PM with rotating weekend on-call coverage; you will mentor staff, oversee payroll and purchasing, and drive process improvements to enhance guest experiences.

Qualifications

• Minimum 1-2 years of nonprofit, hospitality, or healthcare administration experience.
• High school diploma or equivalent required; hospitality/office admin coursework preferred.
• Strong communication, interpersonal and supervisory abilities.

Responsibilities

• Oversee daily lodge operations and guest relations under the General Manager.
• Supervise and mentor lodge staff to deliver exceptional guest experiences.
• Ensure compliance with ACS policies, training, and safety procedures.
• Coordinate payroll, accounts payable, and office supply management.
• Identify and implement operational process improvements to enhance efficiency.
• Assist in occupancy management and guest satisfaction initiatives.

Skills

Communication

Interpersonal skills

Office administration

Payroll processes

Staff supervision

Microsoft Office

Reservation systems

Organizational skills

Problem-solving

Education

High school diploma

Hospitality management certification

Tools

Microsoft Office Suite

Reservation systems

Job description

American Cancer Society's Hope Lodge in Honolulu seeks an Assistant General Manager to support the General Manager in operating daily lodge functions, guest relations, and administrative tasks. The role emphasizes leadership, compliance, and a welcoming environment.

Typical schedule Monday–Friday 10:00 AM–6:30 PM with rotating weekend on-call coverage; you will mentor staff, oversee payroll and purchasing, and drive process improvements to enhance guest experiences.