Hope Lodge Operations Lead & Guest Experience

American Cancer Society; San Antonio (TX); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society seeks an Assistant General Manager to lead Hope Lodge operations, guest relations, and admin tasks. This role supports the General Manager with daily oversight and staff mentorship to ensure a welcoming, safe environment.

Key responsibilities include payroll coordination, compliance with policies, and occupancy management to enhance guest satisfaction. Occasional travel may be required; strong communication and organizational skills are essential.

Qualifications

• Minimum education: High School Diploma or Equivalent.
• 1–2 years in nonprofit management, hospitality, or healthcare administration.
• Preferred coursework or certification in hospitality management or office administration.

Responsibilities

• Oversee daily lodge operations and guest relations (30%).
• Supervise and mentor lodge staff to deliver exceptional guest experiences (25%).
• Ensure compliance with ACS policies, training, and safety procedures (15%).
• Coordinate payroll, accounts payable, and office supply management (10%).
• Identify and implement operational process improvements to boost efficiency (10%).
• Assist in occupancy management and guest satisfaction initiatives (10%).

Skills

Strong communication

Payroll processes

Supervise staff

Microsoft Office

Problem solving

Education

High School Diploma or Equivalent

Hospitality/Office cert (preferred)

Tools

Microsoft Office Suite

Reservation systems

Job description

The American Cancer Society seeks an Assistant General Manager to lead Hope Lodge operations, guest relations, and admin tasks. This role supports the General Manager with daily oversight and staff mentorship to ensure a welcoming, safe environment.

Key responsibilities include payroll coordination, compliance with policies, and occupancy management to enhance guest satisfaction. Occasional travel may be required; strong communication and organizational skills are essential.