Honda Parts Counter

Norm Reeves Subaru Rockwall; Cerritos (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401k Matching and FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Discounts on Vehicles, Services, and

Job summary

Norm Reeves Honda in Cerritos is seeking a Parts Counter Associate to support guests primarily at the shop and over the phone or online. You’ll pull and fill orders, organize inventory, and communicate with guests and vendors to deliver a friendly, efficient experience.

This full-time, on-site role involves helping maintain product knowledge, assisting service advisors, and ensuring parts are billed correctly on repair orders while keeping orderly records.

Qualifications

• Previous parts sales experience.
• Must be 18+ and have a valid driver's license.
• Excellent follow-up and organizational skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Inform customers of part requirements and specials.
• Notify Parts Manager of out-of-stock parts.
• Locate out-of-stock parts from outside sources and submit emergency orders.
• Notify Service Advisor when special order parts are received.
• Follow up on back-ordered parts.
• Verify will-call files and vendor returns weekly.
• Assist outside sales representatives with orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Maintain organized records of repair orders and invoices.

Skills

Parts counter experience

Customer service

Attention to detail

Communication

Job description

Description

Location: Cerritos, CA (On site) | Type: Full Time | Hourly Range:$20/hour + Bonus

AsParts Counter, you’re one of the most important team members atNorm Reeves Honda in Cerritos.You’re responsible for assisting guests primarily through the shop, and even on the phone or online.You’ll provide an exceptional guest experience by pulling and filling orders, organizing inventory, keeping current on new products and product updates and communicating with our internal team, external vendors and guests in a friendly, professional and efficient manner.

Your work will ensure guests leave 100% satisfiedwith theirNorm Reeves Hondaexperience. This role is a great entry point to Norm Reeves for a car enthusiast who thrives on finding solutions to problems and has some prior experience in the automotive industry and knowledge of parts sales.

What You’ll Do:

• Inform customers of companion part requirements and specials, ensuring the customer is expose to the full product line
• Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside sources and submit emergency order if necessary
• Notify Service Advisor when special order parts are received
• Follow-up on back-ordered parts
• On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up
• Assist outside sales representatives with their orders
• Ensure all internal requests for parts are billed on service repair order
• Maintain organized records of repair orders, invoices, insurance estimates and special order parts
• Assist Parts Manager in maintaining a lost sales tracking program.

What You’ll Need:

• Previous parts sales experience and the desire to continuously learn more
• Full-time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Excellent follow up skills, frequently communicating inventory and availability of parts
• A professional appearance and work ethic
• Excellent organizational skills
• Ability to multi-task in a fast-paced environment

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.