Homeowners' Lounge Attendant

Alterra; Stratton (VT); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Alterra Employee Pass

Free or discounted multi-resort passes

IKON pass

Discounted memberships

Employee childcare rates

Retail & F&B discounts

Friends & family tickets

Onsite medical clinic

Health/vision/dental insurance

401(k) with company match

Paid parental leave

Paid sick time & vacation

Job summary

Alterra Mountain Company at Stratton is seeking a Homeowners’ Lounge Attendant to welcome homeowners and guests, keep the lounge clean, restock supplies, and manage lounge access. The Attendant serves as a point of contact for general resort information and helps ensure a positive, consistent experience for lounge users.

This part-time seasonal role offers a starting wage of $20 per hour, with recruitment ongoing through December and evenings/weekends required.

Qualifications

• Previous customer service experience required.
• Strong communication and customer-service skills essential.
• Front desk experience preferred but not required.

Responsibilities

• Greet arriving and departing guests/owners warmly.
• Maintain a clean, inviting lounge environment throughout the day.

Skills

Customer service experience

Communication skills

Front desk experience

Stability to stand long periods

Lifting up to 40lbs

Job description

Seasonal

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT’S IN IT FOR YOU?

Stratton’s team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Homeowners’ Lounge Attendant helps create a welcoming, comfortable, and well-maintained environment for Stratton homeowners and their guests. This position creates a welcoming environment while supporting the daily operation, cleanliness, and presentation of the private Homeowners’ Lounge. The Attendant serves as a point of contact for general resort information, monitors lounge access, and helps ensure a positive and consistent experience for those using the space. This is a part-time seasonal role with a starting wage of $20 an hour

Recruitment for this role will be ongoing through December.

ESSENTIAL DUTIES

• Extend a warm and friendly greeting to all arriving and departing guests/owners
• Maintain a clean, comfortable, and inviting lounge environment throughout the day, including clearing and cleaning tables, tidying common areas, and restocking supplies
• Respond to homeowner questions and concerns professionally, seeking assistance or escalating issues when appropriate
• Build positive relationships with homeowners through friendly interactions, attentive service, and a welcoming demeanor
• Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Previous customer service experience
• Strong communication and customer-service skills
• Previous front desk experience, preferred
• Ability to stand for extended periods of time
• Ability to lift up to 40lbs on a regular and repeating basis

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer