Homeowners' Lounge Supervisor

Alterra; Stratton (VT); Presencial; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free lift access

Season passes discounts

IKON pass

Discounted memberships

Childcare rates

401(k) plan

Paid parental leave

Paid time off

Descripción de la vacante

Alterra Mountain Company’s Stratton resort seeks a Homeowners’ Lounge Supervisor to lead the daily operations of Stratton’s private lounge for homeowners and guests. This full-time seasonal role collaborates with the Clubhouse Manager to ensure hospitality, cleanliness, safety, and service standards are met during peak ski season.

The starting rate is $22.00–$23.00 per hour, with weekend/holiday shifts required.

Formación

• Experience in hospitality or guest-facing environments.
• Supervisory experience preferred.
• Strong communication and customer-service skills.

Responsabilidades

• Oversee daily lounge operations and maintain a welcoming environment for homeowners and guests.
• Monitor access, eligibility, and policies for homeowners.
• Address inquiries professionally with sound judgement.

Conocimientos

Hospitality

Customer service

Supervisory experience

Communication skills

Descripción del empleo

Seasonal

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT’S IN IT FOR YOU?

Stratton’s team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Homeowners’ Lounge Supervisor oversees the daily operations of Stratton’s private Homeowners’ Lounge, ensuring a welcoming, comfortable, and well-maintained environment for homeowners and their guests. This position provides direction and support to lounge attendants and maintains consistent standards of hospitality, cleanliness, safety, and service. The Supervisor works closely with the Clubhouse Manager to support an exceptional lounge experience. This is a full-time seasonal role with a starting rate of $22.00 - $23.00/hour.

ESSENTIAL DUTIES

• Oversee daily lounge operations, ensuring a welcoming, clean, organized, and well-presented environment for homeowners and their guests
• Monitor lounge access, ensure homeowner eligibility requirements and lounge policies are consistently followed
• Adress homeowner and guest inquiries with professionalism and sound judgement
• Supervise day-to-day direction, training, and support to lounge attendants
• Monitor cleanliness, presentation and readiness of lounge spaces throughout operating hours
• Monitor inventory supply levels, communicate replenishment needs and assist with ordering or restocking
• Assist with homeowner events, special activities, and other lounge responsibilities as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Experience in hospitality, customer service, or similar guest-facing environment
• Previous supervisory experience, preferred
• Strong communication and customer-service skills
• Confidence guiding a team and managing busy periods

PHYSICAL DEMANDS AND WORKING CONDITIONS

Must be available to work weekends, holidays, and peak ski-season periods as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer