Homeowners' Lounge Supervisor

Alterra Mountain Company; Winhall (VT); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employee Pass discounts

Season passes

IKON pass

Onsite medical clinic

401(k) match

Paid parental leave

Paid time off

Tuition assistance

Job summary

Alterra Mountain Company in Stratton, Vermont, seeks a Homeowners’ Lounge Supervisor for a full-time seasonal role. You will oversee daily lounge operations, ensuring a welcoming, clean and well-presented environment for homeowners and guests, and supervise lounge attendants while maintaining standards of hospitality and safety.

You will work with the Clubhouse Manager to deliver an exceptional lounge experience during peak periods, weekends, and holidays.

Qualifications

• Experience in hospitality, customer service, or similar guest-facing environment.
• Previous supervisory experience, preferred.
• Strong communication and customer-service skills.
• Confidence guiding a team and managing busy periods.

Responsibilities

• Oversee daily lounge operations, ensuring a welcoming, clean, organized, and well-presented environment for homeowners and their guests
• Monitor lounge access, ensure homeowner eligibility requirements and lounge policies are consistently followed
• Adress homeowner and guest inquiries with professionalism and sound judgement
• Supervise day-to-day direction, training, and support to lounge attendants
• Monitor cleanliness, presentation and readiness of lounge spaces throughout operating hours
• Monitor inventory supply levels, communicate replenishment needs and assist with ordering or restocking
• Assist with homeowner events, special activities, and other lounge responsibilities as assigned

Skills

Hospitality experience

Customer service

Supervisory experience

Communication skills

Job description

Seasonal At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation
• Additional perks & benefits for year round employees

POSITION SUMMARY

The Homeowners’ Lounge Supervisor oversees the daily operations of Stratton's private Homeowners’ Lounge, ensuring a welcoming, comfortable, and well-maintained environment for homeowners and their guests. This position provides direction and support to lounge attendants and maintains consistent standards of hospitality, cleanliness, safety, and service. The Supervisor works closely with the Clubhouse Manager to support an exceptional lounge experience. This is a full-time seasonal role with a starting rate of $22.00 - $23.00/hour.

ESSENTIAL DUTIES

• Oversee daily lounge operations, ensuring a welcoming, clean, organized, and well-presented environment for homeowners and their guests
• Monitor lounge access, ensure homeowner eligibility requirements and lounge policies are consistently followed
• Adress homeowner and guest inquiries with professionalism and sound judgement
• Supervise day-to-day direction, training, and support to lounge attendants
• Monitor cleanliness, presentation and readiness of lounge spaces throughout operating hours
• Monitor inventory supply levels, communicate replenishment needs and assist with ordering or restocking
• Assist with homeowner events, special activities, and other lounge responsibilities as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Experience in hospitality, customer service, or similar guest-facing environment
• Previous supervisory experience, preferred
• Strong communication and customer-service skills
• Confidence guiding a team and managing busy periods

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Must be available to work weekends, holidays, and peak ski-season periods as needed
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. E-Verify Participation Right to Work