Homeless Outreach & Care Navigator

Trinity Health; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day-1 Benefits

DailyPay

Paid holidays & PTO

Vendor discounts

Low-cost health insurance

Job summary

Mercy Care Atlanta seeks an Outreach Case Manager to engage individuals experiencing homelessness and connect them with essential health and housing services. The role involves community outreach, individualized case planning, crisis intervention, and collaboration with partners to ensure coordinated care.

Requires a relevant degree or 3+ years of experience, strong communication skills, and a Georgia driver's license.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field, or at least 3 years of relevant experience.
• Experience with PEH, mental health, or substance use populations preferred.
• Knowledge of local resources and services for vulnerable populations.
• Valid Georgia driver's license.
• Proficient in Microsoft Office and case management software.
• Strong communication, organizational, and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct community outreach at shelters, encampments, and other locations to engage individuals experiencing homelessness.
• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
• Provide crisis intervention and assist clients in accessing Mercy Care's medical, behavioral health, and substance use services.
• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
• Support clients with documentation and applications for housing, public benefits, and assistance programs.
• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
• Promote harm reduction and trauma-informed care throughout client interactions.
• Use company vehicles, including a 12-passenger van, for outreach activities.

Skills

Communication

Organizational

Interpersonal

Teamwork

Confidentiality

Education

Bachelor's degree / 3+ years experience

Tools

Microsoft Office

Case management software

Job description

Mercy Care Atlanta seeks an Outreach Case Manager to engage individuals experiencing homelessness and connect them with essential health and housing services. The role involves community outreach, individualized case planning, crisis intervention, and collaboration with partners to ensure coordinated care.

Requires a relevant degree or 3+ years of experience, strong communication skills, and a Georgia driver's license.