Outreach Case Manager

Trinity Health; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day-1 Benefits

DailyPay

Paid holidays & PTO

Vendor discounts

Low-cost health insurance

Job summary

Mercy Care Atlanta seeks an Outreach Case Manager to engage individuals experiencing homelessness and connect them with essential health and housing services. The role involves community outreach, individualized case planning, crisis intervention, and collaboration with partners to ensure coordinated care.

Requires a relevant degree or 3+ years of experience, strong communication skills, and a Georgia driver's license.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field, or at least 3 years of relevant experience.
• Experience with PEH, mental health, or substance use populations preferred.
• Knowledge of local resources and services for vulnerable populations.
• Valid Georgia driver's license.
• Proficient in Microsoft Office and case management software.
• Strong communication, organizational, and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct community outreach at shelters, encampments, and other locations to engage individuals experiencing homelessness.
• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.
• Provide crisis intervention and assist clients in accessing Mercy Care's medical, behavioral health, and substance use services.
• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.
• Support clients with documentation and applications for housing, public benefits, and assistance programs.
• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.
• Promote harm reduction and trauma-informed care throughout client interactions.
• Use company vehicles, including a 12-passenger van, for outreach activities.

Skills

Communication

Organizational

Interpersonal

Teamwork

Confidentiality

Education

Bachelor's degree / 3+ years experience

Tools

Microsoft Office

Case management software

Job description

Employment Type:

Full time

Shift:

Day Shift

Position Purpose

Mercy Care is seeking a compassionate Outreach Case Manager to engage individuals experiencing homelessness (PEH) and connect them with essential health and housing services. This role is critical to our mission of providing whole-person care to Atlanta's most vulnerable populations.

What You Will Do

• Conduct community outreach at shelters, encampments, and other locations to engage individuals experiencing homelessness.


• Assess client needs and develop individualized case plans focused on healthcare, housing, employment, and supportive services.


• Provide crisis intervention and assist clients in accessing Mercy Care's medical, behavioral health, and substance use services.


• Collaborate with community partners and Continuums of Care to ensure coordinated, client-centered care.


• Support clients with documentation and applications for housing, public benefits, and assistance programs.


• Maintain accurate, timely case documentation and participate in regular team meetings and trainings.


• Promote harm reduction and trauma-informed care throughout client interactions.


• Use company vehicles, including a 12-passenger van, for outreach activities.

Minimum Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field - OR - at least 3 years of relevant experience.


• Experience working with PEH, mental health, or substance use populations preferred.


• Knowledge of local resources and services for vulnerable populations.


• Ability to work independently and as part of a team in a fast-paced environment.


• Strong communication, organizational, and interpersonal skills.


• Compassionate, non-judgmental, and culturally sensitive approach to working with clients.


• Ability to maintain confidentiality and follow ethical guidelines in all professional interactions.


• Proficient in Microsoft Office and case management software.


• Valid Georgia driver's license required.

Position Highlights and Benefits:

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)


• Opportunity to get paid daily - through DailyPay


• Paid holidays and generous Paid Time Off (PTO)


• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!


• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.


• Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran